Community

Order placed - note it's only 1 code per order for those lucky folk who won more than 1. Many thanks Quidco.

Thanks quidco, that worked.

All sorted! Cheers Quidco!

used mine.. thanks quidco, grandson wiill be delighted with his new mickey mouse dvd

omg i hope ive not got rid of my email!

Cheers Quidco (to all involved) much appreciated.

Valid NOW! Just redeemed mine. Thanks for sorting it Quidco.

Valid from midnight tonight? Or at some point tomorrow?

^ Oh ignore me, I see you said you will be doing a blog post tomorrow. I guess I didn't read that bit originally in my rush and excitement to go get my order placed.

Rock on Quidco

Dear Quidco, just used my previously expired voucher and it worked fine -- De Blob for £12.99, woo. Thanks so much for sorting that out, I am sure it was a huuuuge hassle.

I really really recommend sending out a mass email or at least doing a new blog post about it though, a lot of people will miss the update I feel!

Thanks again xx

@Quidco, I still havent got the new code....old code says expired, please let me know when can I expect the new code....thanks

grahambellx99

Can I have your code then? LOL

Is there a expected resolution date yet?

I also had my code denied when I tried to use it - when do you think this second round of e-mails with new codes will happen?

I guess I was lucky - used mine immediately -goods delivered promptly. Hope you all get what you want soon !!

me too waiting for the new one!

I haven't used mine yet either, so I'll get a new one?

Only just seen this update.....hope it gets sorted soon! Thanks.

Yes, hopefully will be resolved soon as there is an item I'm hoping to get in the sale!

I have had the same problem stevilevi hopefully quidco will be able to sort it i'll be really disapointed if i loss my prize

I did use the £5.00 voucher for £5 off a Daewoo 32in LCD TV, but Play.com cancelled the order. So, I thought "oh well! I'll use the voucher to purchase some DVD's", but to my disappointment it came up expired. After pleading my case with Play.com and getting fobbed off. They advised me get in touch with Quidco to re-issue me with the £5 voucher. So, Im pinning my hopes on Quidco who I'm sure will come good.

Thanks Quidco.I told someone on MSE I was going to treat myself using the play.com voucher and was told to come here and read this blog first.I just couldn't wait, so ordered the 'singin in the rain' DVD anway for £4.99 and free postage.Once I get the new code I will buy myself another pressie.Thank you Quidco.

Would not buy another thing from Play.com. They are based in Jersey but it may as well be Iraq in terms of getting any customer service. Not worth the effort.

good use of the word "snafu"

Oh and perhaps if your nitification email had stated an "expire" by date then it might have helped ? !

When will we get these new codes ?? My code had "expired" almost immediately and I'm desperate to purchase a download album !

Excellent! I've been waiting for this to get sorted!

i havent used mine either, was hoping to get dvd set for dd for xmas, hope this get sorted soon, thank you

Good to know, I went to use mine a week ago and wondered what was happening!!

I look forward to receiving my new voucher.

Thanks Quidco!

I've never used Play.com before.... ..So in my case, the voucher code was going to gain them a new customer! I tried to use my voucher - but simply abandoned my order when I realised the code didn't work!

Maybe they will get a new customer after all... ...fingers crossed that new codes are issued soon!

Thanks for your help - Cheers!

Haven't tried to use my voucher yet so didn't know it had expired! Look forward to getting my new voucher code.

Thanks quidco for sorting all this out, we're not entitled to it so I for one really appreciate you going the extra mile for us members. I'm looking forward to receiving my £5 voucher, might buy a nursery rhyme CD for my first born son (due in about a month!). Keep up the great work and thanks for everything you've done and continue to do for your members

i got 1 and used it, Cheers Quidco!!!!

I was planning to use mine, glad i read ths first, i'll await for the one to be resent

Many thanks

Thanks, tried to use mine a couple of days ago, no joy, should have just read this!
Will have to use it against Christmas pressies now instead of my sons birthday!

Thanks - I've not used mine - so a re-sent one would be great. Thanks

Why oh why oh why don't you people read the whole thread instead of just posting. The last couple of posts could have been avoided if you'd bothered to read what others have put.

mine expired, just as i finally found something i wanted grrrrr

I have an expired unused Play voucher Please can you send me a new one?

have the codes been issued? i've not had mine yet?

thanks

:)

looking forward to the new code and thanks for resolving this

Thanks for getting it sorted out Quidco

We're still waiting on them to give a list of who needs a new code.

Don't try the old one again - our understanding is they'll send us a list of new ones that we'll email to you.

Patience is a virtue.

Dude, I just tried to use it AGAIN and it's still showing as expired. That's twice now I have gone to use it in good faith and been disappointed, och.

Gary_rip, give them a break. Maybe they could send you the thousands of codes and emails to sort through?

I would of thought we would of had our new vouchers by now... come on quidco hurry up!

Thank you Quidco for sorting this out I'm looking forward to spending my new £5

bennett2kuk, I think greetham is posting here about his monthly payments not his vouchers. I dont think Quidco should have even replied to him here as it encourages others to post in these blogs about different topics. Greetham obviously cant read the help menus as setting up monthly payments couldnt realy be any easier.

greetham you eejit. How are they going to send you vouchers via a cheque exactly?

And in any case it isn't your right to have these vouchers! They were an added incentive that Quidco worked hard to bring you, simply to encourage the clan section.

And anybody asking over and over again how do i get my codes, try reading the information at the top, then if you don't understand, read it again. I figured it out.

I'm just looking forward to them actually beginning week 4's giveaway, or should that be week 8? lol.

@greetham, in order for us to pay you, you need to select a payment method; either BACS or PayPal. Please see our Help Section under "All About Payments" for more detail on how to do this.

I've two vouchers that have expired, will I be sent new codes ?

Aww at least youz are being v helpful about it!

Shame Play have knocked their commission rate for PC and Electronics goods down from 4 to 0.5%. I wonder if that's to offset the cost of the new vouchers?

I am totally confused as to how to receive my money. Your emails/passwords/details/confirmations are a nightmare. You have my address, please simply send a cheque to my address. Thank you
Martin Mason
Kindly acknowledge receipt of this e-mail with your intetions as this claim has been going on for a long time now

dk143: All the original vouchers expired even though there wasn't an expiry date, so you will have to wait for the new ones to be emailed to you.

If I don't receive an email from quidco, can I assume all of my 3 vouchers will work? (Yeah I know I'm a lucky sod!). What expiry should they have, and what expiry will the new ones have? I assumed that the original ones didn't expire, as the email didn't state an expiry date.

I hope to recieve the new voucher soon, but dont have nay idea on what to buy yet so will start searching on play.com now, can we get cashback when we use the vouchers?

will probably end up spending a lot more than £5 so play.com fill yer boots

Thanks, I was a bit miffed by that! Thanks for sorting it!

Thanks quidco. As they say - Better late than never...:) I will be waiting for the emails to come through and this time do my shopping on the same day as it comes in.

Ooo good news.

I take all that cheating thing I said in the other thread back. Well done Quidco for sorting it out

Thanks Quidco, there is always something on Play thats good to buy, so when ever its all sorted, they will still be useful.

@lceeee; Do you mean you had replacement vouchers from Quidco that worked, or you tried your original ones again and they worked?

Once this is sorted, does it mean we'll be getting weeks 4 & 5 giveaways?

good news both of my vouchers expired good work quidco

yeah, and im sure that will get delivered..


NOT

or you could always buy James Bond Complete Collection for £9.99!!!!!!!!!!!!!!!!

Thanks for sorting this out quidco, i was gutted when i couldn't use my little win, now I'm looking forward to buying "The very hungry caterpillar " for my daughters !!

I used mine and it worked. Lots of choice for £5 and free delivery. Thanks Quidco

Thx Quidco for sorting this out, with Play who are at least honouring the voucher. It was very strange that the originals were given out without a expiry date. I look forward to receiving my new code.

We will automatically send a new code to anyone who hasn't redeemed theirs yet. So if you had an expired one just hang tight and watch your email. It will probably be in a few days. We will update here when they have been sent out.

Thanx quidco..............I was very disappointed mine had expired within a few days

Will they just automatically resend, or do we need to claim please. I'm the same only just realised there was a prob as I was going to order...

Mine doesnt work either =[
Hope they fix it!

"Situation Normal: All F*&^ Up"
oops I did not say that. http://en.wikipedia.org/wiki/SNAFU

I had 2 voucher and both are expired.
do I need to send them to you? if which email address, or just wait for new ones.

regards

didnt redeem mine as showed as expired on play.. thanks!

What is a "snafu"?

Right, I'll keep checking this site. Thanks quidco.

Thanks for the update.

Good luck......

ace - was just about to use mine will this be sorted before christmas??

Will week 4 give aways start after this has been sorted out?

Im guessing it will be a while for play to get themselves sorted and then for Quidco to reissue vouchers to those who havent used them.

Im glad its not me having to go through this, how many thousand have you issued.

As long as its before Christmas I will be happy.

I didn't realise the code I won had an expiry date, as it didn't say it had I assumed it hadn't. When I went to use it it said expired, so thanks for sorting this out, much appreciated.

Thanks for sorting the problem out, I look forward to getting my new codes.

I wonder how many people will post on here hoping to 'win' a £5 play voucher lol.

Thank you Quidco, I didn't know mine had expired. Great service as ever, thanks very much.

yes mine showed expired when entered, thx for sorting it out, do we have to contact you if we have not yet ? or will you work out the people that have not used codes yet, thx

yes mine showed expired when entered, thx for sorting it out, do we have to contact you if we have not yet ? or will you work out the people that have not used codes yet, thx

great - I hope we get them soon though as theres things i want to buy

xx

Thanks quidco - good work!

@gary_rip - Yes we will get an expiry date and email it with the codes.

So will the new vouchers issued have an expiry on them?

Thanks Quidco

I look forward to receiving a new voucher.

Tereza

Thanks Quidco, I knew you would get this sorted as you are still the best.

Adrian

"Wouldnt it be easier for them just to expand the expiry date on the vouchers that havent been used yet? "

That's what we thought they'd do first. Apparently it wasn't the easiest way for them in the end which is why we've kind of gone around in circles on it.

Didn't mean to slag off IT! It's more like in companies info goes up and down chains rather than just straight to the person who can solve it!

I didn't realised they had expired. I haven't used mine yet so thanks for sorting this out.

Theres nothing wrong with IT departments. We take so long as we spend half of our time on Quidco and the other half drinking coffee and talking about what we have bought through quidco

Good news though.

Wouldnt it be easier for them just to expand the expiry date on the vouchers that havent been used yet?

well i did'nt get one anyway, so no problem