Quidblog

Network Technical Issue Affecting Some Merchant Links

November 15th, 2008

We've been advised that one of the affiliate networks is experiencing technical problems, so links through to some merchants will be affected. The network are working on the problem; in the meantime, please be patient, as they'll have the problem fixed as soon as possible. We will update here when we have more information. (The affected merchants are listed in the comments section.)

**UPDATE** The issue appears to have been solved now (Saturday 15 Nov, 11.15 am) but we will leave this post up awhile in case the problem reappears. This problem would have only affected transactions with these merchants between yesterday evening and this morning, but again, it appears to have been sorted now. :)

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kingkoopa82 December 2nd, 2008 a 06:59 pm

American express isnt working either.

yorkypikey November 28th, 2008 a 06:10 pm

Yes gazzanels mine has done the same. Will have to submit an earnings enquiry I suppose!

jansim November 26th, 2008 a 07:00 pm

nectar site is coming up with the same problems as quidco, do they use the same server.
cannot get into loads of shops, unless you go direct.

jansim November 25th, 2008 a 06:02 am

mine was fine with links last week, now loads coming up error, bodyshop, evans and quite a fews more, I can go directly to the sites but not through quidco. Help.

rooban November 23rd, 2008 a 03:28 pm

I signed for NapsterUk and it is not tracking. Shame Quidco can't investigate it.

gazzanels November 22nd, 2008 a 02:25 pm

Has anyone had a problem with Nationwide home insurance validated etc due payment nov then logged as paid £0

Angela November 21st, 2008 a 06:15 pm

Snapfish hasn't tracked from earlier this week - 19/11/08

spillerbabe November 21st, 2008 a 01:30 pm

None of my bangcd transactions have gone through (3 in last fortnight)

Thilan November 21st, 2008 a 12:01 pm

More than car insurance not tracked from earlier this week (17/11/08) and also Goldsmiths 19/11/08

nelster November 20th, 2008 a 12:05 pm

Not yet tracked.

Extrabet 14/11/08

kanjer November 20th, 2008 a 11:22 am

dell not tracked from last week, non of my marshall ward eitehr

ANNHILL123 November 20th, 2008 a 11:04 am

rac--unable to get on via quidco for the last couple of weeks

Sanghvi November 20th, 2008 a 10:57 am

Mobiles.co.uk has not worked for me...my purchase was on 10/11/08

terry2008 November 20th, 2008 a 10:57 am

i bought from quidco, cdwow and also asda.com i hope this will be resolved soon. Its showing as its been registered as using these, but not tracked yet.

Bargainbooty7 November 20th, 2008 a 10:22 am

I bought through quidco from CDWOW, it appeared o.k, but the 6percent have not added to my quidco a/c, perhaps ther's a fault with this merchant also. My purchase was on Sunday 16/11/08

Hootie19 November 20th, 2008 a 07:20 am

I see Endsleigh Car Insurance is on the list. Wonder if that's why my purchase hasn't tracked yet - although mine was back in October.

Dazzle2k November 20th, 2008 a 12:26 am

I got band of brothers bluray boxset from the hut last week and went rhough quidco and it's still not been put on my list for tracked or validated.

QuidProQuo November 19th, 2008 a 11:20 pm

If this doesn't get resolved soon I'll have to forfeit the cashback. Laura Ashley link doesn't work and there is a 25% offer which ends Sunday. Macwarehouse also has server error.

michellebonfield November 19th, 2008 a 09:35 pm

I am having tracking issues with Play.com, tesco, littlewooods and ebay at the mo, seems like i am not alone!

Angela November 19th, 2008 a 06:25 pm

I placed an order with Tesco Direct last night, it hasn't tracked yet. Anyone else had problems with Tesco Direct?

tiggerbooboo0 November 19th, 2008 a 06:18 pm

Lot of Merchants coming up with a server error,cannot get into some of the Freebies but High Street web tracking OK

garylives November 19th, 2008 a 01:12 pm

Hotel Chocolat not tracked for me, anyone else had this problem?

leo8 November 19th, 2008 a 12:13 pm

Hi people, wonder if anyone can help.
I have been trying to get car insurance quotes eg LV= car insurance but a quite a few of them when i click the button to go to merchant,are coming up with a message about a tracking problem and it advises me to change the security settings on my firewall. Has this got anything to do with what you guys are talking about here? Or is this a separate issue. And if it is a separate problem, can anyone help me change my security settings as although the error message gives some guidance i'm still stuck! cheers!

kasssssssssss November 19th, 2008 a 02:14 am

hi
can anyone tell me an email address for quidco
i got home insurance (legal and general) it was tracked
then declined. i have tried to submit an enquiry but it says
i dont have any dealings with the company. it shows on home page as declined
please help it was for £60 and i could really use the cash
kas

dramaqueen November 18th, 2008 a 03:48 pm

still can't get through Play.com

dramaqueen November 18th, 2008 a 03:47 pm

still can't get through Play.com

dramaqueen November 18th, 2008 a 03:47 pm

still can't get through Play.com

roman126 November 18th, 2008 a 12:33 pm

Sainsbury Home Insurance & Woolworths purchase not tracked for me either

buddha1812 November 18th, 2008 a 07:46 am

Link to hotelopia not working on IE

JeffTann November 18th, 2008 a 06:45 am

Play.com still not tracking also a couple of other tracked play.com items are tracking at 2% instead of 4%. I thought that problem was sorted out but they have not been updated as stated.

BlueNile November 17th, 2008 a 11:31 pm

Notice that High Street is tracking from today, are we going to get back the days we misses?

wattie November 17th, 2008 a 09:59 pm

Link to Hotel Chocolate not working for me in Firefox, IE and Chrome.

hellsing001 November 17th, 2008 a 07:55 pm

High Street is now tracking OK on my computer.

lizhughes November 17th, 2008 a 06:55 pm

What's going on HSW not tracked since new designed website, I cant even get onto the site now.

November 17th, 2008 a 06:19 pm

Ref posting immediately above o2 home broadband tracked in less than an hour at £60 too.

November 17th, 2008 a 06:09 pm

Got through on o2 home bb link ok during the last hour or so and placed order using ie7.

romanmr November 17th, 2008 a 04:42 pm

The O2 link appears to be a problem connected with IE7. I can't get the link to work using Internet explorer but my son tried with Firefox and it works. He then tried with IE7 and it didn't! I have advised admin using a ticket but they don't appear to read my messages - just say all problem have been fixed! Well they haven't!!

ejmdkb November 17th, 2008 a 04:21 pm

i got high street to track today...

cowani November 17th, 2008 a 02:29 pm

Kelkoo seems to be working again, but not High St.

chickenlady November 17th, 2008 a 02:25 pm

Oh thought that It was only me that has had High Street not tracking, not working yet either, also Play.com on 14 Nov also ebay but that was last month.

sandra52 November 17th, 2008 a 12:51 pm

cant get kitbag link to work

anglo November 17th, 2008 a 12:25 pm

scotty & razor, it could be a long time coming!!
MoreThan failed to track for me back in May this year. I submitted an enquiry and it took until September to be validated but with a warning that payment could take up to another 4 months from then.
At least i am going to get it eventually.
Good luck.

pop80uk November 17th, 2008 a 12:23 pm

O2 does still not work

chloegrist November 17th, 2008 a 10:23 am

I cant get expedida link to work?

JeffTann November 17th, 2008 a 10:04 am

play.com not tracked for me.

russellandkatrina November 17th, 2008 a 07:52 am

Quidco, High Street Web hasn't worked for me since the site's 'redesign' on the 14th Nov also. I've tried using both the shopping and the web search but neither appear to be tracking. (Kelkoo on the other hand is tracking as usual).
Has anyone used one of the other cash back sites, TopCashBack for example, and seen if HSW is tracking there?

arush November 17th, 2008 a 07:34 am

High Street Web not tracking for me since 14th Nov.

fletch049 November 17th, 2008 a 07:20 am

Game didn't track for me since Saturday

BlueNile November 17th, 2008 a 12:19 am

My High Street Web hasn't tracked for 3 days now i.e. 14th, 15th and 16 November!

razor302 November 16th, 2008 a 09:08 pm

My more than from 2nd #november hasnt tracked either but I now have to wait for 28 days before I can submit an earnings enquiry : (

Scotty2k0 November 16th, 2008 a 07:33 pm

More Than car insurance didn't track for my dad yesterday, i'll submit an enquiry for him in a week.

Sapphire1 November 16th, 2008 a 04:36 pm

Hey Scusi.......thanks so much for trying.

I've tried again and still nothing.....I keep getting a server error regardless of whether I go thru Quidco or not so if it's working for you then it must be a problem my end......it's weird because all other parts of the website works for me just not the flights tab ?

Oh well back to the drawing board to try and suss what on earths wrong.

Thanks again much appreciated x

janebrady November 16th, 2008 a 03:32 pm

High Street Web still not tracking on 16 November.

scusi November 16th, 2008 a 01:59 pm

Sapphire 1

I tried it for you and it seems to be working for me, have you tried it again?

Good luck.

kkalami November 16th, 2008 a 01:58 pm

my tesco purchase did not track, I hope an enquire will sort it

romanmr November 16th, 2008 a 01:58 pm

O2 link still not working this afternoon.

O2 link failing on http://www.quidco.com/visit/1283/BA/cashback/

Sapphire1 November 16th, 2008 a 11:23 am

PLEASE......can someone do me a favour ?? I can't get any friends outta bed to try for me.

Could someone try the greatlatedeals link through Quidco and tell me if you get a server error ?? I can get the website up out of Quidco but even on their own website the "flights" tab isn't working !!

Can't get any sense out of the greatlate deals call centre....they just keep offering to book over the phone, but I want my cashback as I'm booking 20 return flights !!

Thanks in advance.......ANYONE ? x

robertbob November 16th, 2008 a 11:07 am

play com not tracked
e bay not tracked
high street web not tracked
HELP I have all my Christmas Shopping to do soon

robertbob November 16th, 2008 a 11:07 am

play com not tracked
e bay not tracked
high street web not tracked
HELP I have all my Christmas Shopping to do soon

tubby210 November 16th, 2008 a 10:23 am

my morethan hasnt tracked

dbaxter1970 November 16th, 2008 a 01:24 am

P.S. this site is still on Summer time !

dbaxter1970 November 16th, 2008 a 01:23 am

O2 Link (for the £120) has not been working for couple days here either, and still not working now! Other links working ok, although High Steet Web hasn't tracked for a good few days.

O2 link failing on http://www.quidco.com/visit/1283/BA/cashback/

hedgecutter November 16th, 2008 a 12:50 am

Unless my calculations are wrong, Jessops seems to only be tracking at 3%

Sapphire1 November 16th, 2008 a 12:40 am

GreatLateDeals not working at all for 2 days and it's not on your list :-(

milano55 November 15th, 2008 a 11:22 pm

The O2 link (up to £120) I want is not working, annoyingly the other O2 link (broadband) I don't need works :-(

indyjo November 15th, 2008 a 09:44 pm

I've noticed the site4eyes link hasn't worked each time I've tried to clicky through recently. Just thought I'd mention it :)

jennifermyddelton2303 November 15th, 2008 a 09:22 pm

Marks and Spencer tracked for me yesterday. 14.11.08

jennifermyddelton2303 November 15th, 2008 a 09:20 pm

Game isnt working at the moment.

raphanius November 15th, 2008 a 08:31 pm

nothings tracked for me for a few days

JonnyWina November 15th, 2008 a 08:29 pm

My ebay, jessops pics, a few others haven't tracked either.

Radiorob2 November 15th, 2008 a 08:29 pm

High Street Web like the other have commented is no longer tracking since they changed their site

toastedone November 15th, 2008 a 08:15 pm

i done bingo magix and hsbc neither have yet tracked but neither are on the list so i will wait and see, i hopt these both track as its £50 to me.

ajf58 November 15th, 2008 a 07:32 pm

No HSW for me since 13.11.08

norbertsmum November 15th, 2008 a 07:21 pm

HSW not tracking for me either - any idea what the problem is Carol?

adrian2000 November 15th, 2008 a 07:18 pm

High street web not been tracking for me either, although I have done it every day!!

Szetela November 15th, 2008 a 05:56 pm

O2 link doesn't work for me either (I cleared browser cache), eon works...

mamacooks November 15th, 2008 a 05:06 pm

My High Street Web cliks aren't tracking either since 11 Nov

Mariejader November 15th, 2008 a 04:29 pm

I am also having problems with the high street web

QuidcoCarol November 15th, 2008 a 04:20 pm

@Em1, I've checked the O2 link and it's working for me. Have you tried clearing your browser cache? (Afraid I can't answer your 2nd question, as that's a server area.) :)

Em1 November 15th, 2008 a 03:23 pm

O2 link still not working... and what's with your timepiece? seems to be an hour fast?!

blairtrimble121 November 15th, 2008 a 03:13 pm

My lloydstsb car insurance didn't track...twice, after cancelling the first one on the 21st and 28th November. I follwed the help process for missing transactions and submitted an earnings enquiry. Its pending now.

scusi November 15th, 2008 a 02:57 pm

None of my High street web links have worked either for two days now.

QuidcoCarol November 15th, 2008 a 02:14 pm

@deadleg21, The merchant links were broken, so members would not have been able to click through Quidco to the merchants at all. We only put the blog up so members would be aware of why this was happening. :)

Here's a list of the merchants that were affected:

The affected merchants are:

GAME
Play.com
Euroffice
Ryman
AOL Broadband
Littlewoods Direct
La Senza
Linguaphone
Ramada Jarvis
Carphone Warehouse
Mobiles2YourDoor (M2YD)
Phones4U
Virgin Mobile
Cotswold Outdoor
AA UK
Angels Fancy Dress
BBC Shop
Country Holidays
Country Cottages in Scotland
Country Cottages in Ireland
Butlins
Pickabook
RAC Breakdown Cover
Party Box
Natural Collection
Mecca Games
LateRooms.com
Haven.com
French Country Cottages
Eurocamp
English Country Cottages
Teleflorist
Sky
Approved Car Finance
B&Q
Dial-a-Phone
OneStopPhoneShop
RAC car insurance
Snapfish
Electrical Discount UK
Web-Blinds
Buy Cosmetics
Consumer Lifestyles
Early Learning Centre
Energy Helpline
Littlewoods
Marks & Spencer
MFI
T-Mobile
Thorntons
Staples
Glasses Direct
Betfair.com
Additions Direct
Great Universal
O2
Swarovski
Marshall Ward
Mothercare
Next Online Shopping
Digital Direct
Siblu Holiday Parcs
Scottish Power
Just Rewards
DFDS Seaways
Kiddicare.com
Neat Ideas
Sound and Vision
Mobile Express
Swiftcover
Zurich Insurance
BangCd
The Phone Spot
Gamestation
Littlewoods Bingo
Cartridge People
M&S Money Insurance
Next Directories
3 Mobile
Norwich Union Direct
LV=Pet Insurance
ASDA.com
Driveline Great Getaways
Blinds Supermarket
3M Select
Superdrug
Virgin Media
Next Flowers and Wine
Seatwave
O2 Free SIM
Nokia
Halifax Home Insurance
COMPAREtheMARKET.com
The Sunday Times Wine Club
Hillarys Blinds
Legal & General ISAs
National Trust
AllSaints
The Co-operative Home Insurance
Endsleigh Car Insurance
Endsleigh Landlord Insurance
Endsleigh Rented Accommodation Insurance
Endsleigh Travel Insurance
Endsleigh Home Insurance
Endsleigh Bicycle Insurance
Endsleigh Rent Guarantee Insurance
Endsleigh Student Possessions Insurance
The Co-operative Motor Insurance
The Co-operative Travel
National Lottery Lotto
National Lottery Euromillions
GETMEIN
Republic
Empire Stores
Halifax Pet Insurance
Direct Travel Insurance
O2 Broadband
Ethical Superstore
Halifax Travel Insurance
E.ON
E.ON Central Heating
Epson
Pontins
AIG Home Insurance
AIG Motor Insurance
Birmingham Midshires Home Insurance
Tradex
LV= Car Insurance
LV= Home Insurance
M&S Money Motor Insurance
M&S Money Home Insurance
Style Holidays
Insurance.co.uk
SalonSkincare
Webtogs
Homebase Pet Insurance
Bravissimo
M & S Pet Insurance
Liverpool Victoria 50 Plus
Pizza Hut
Premier Inn
Secret Sales
Esure First Alternative Car Insurance
Ticketmaster
Qantas
Dreams
Choice
Shearings Holidays
Columbus Direct Motor Insurance
Columbus Direct Home Insurance
Kays
TJ Hughes
LV=Travel Insurance
RAC Day Car Insurance
Ultralase Laser Eye Surgery
Win A London Pad
betNow
Graham and Green

deadleg21 November 15th, 2008 a 01:20 pm

Ouch! Feel sorry for anyone who did one of the high earners.

mutsnuts November 15th, 2008 a 01:09 pm

From what quidco say, this is only from last night to this morning, not days ago.

smurfie440 November 15th, 2008 a 12:22 pm

High Street Web hasn't worked for me either for the past few days & that was usually quick to show up for me to.

soco1 November 15th, 2008 a 12:08 pm

Think you may need to add The High Street Web to that list as that link doesn't appear to have worked for last couple of days either.

Cheers

roland November 15th, 2008 a 12:03 pm

I've been waiting for NU Direct to show for weeks.
Thanx for updating us.

Maggie10 November 15th, 2008 a 12:03 pm

Does that mean that they will not track?

macaroni November 15th, 2008 a 11:53 am

not many then :)

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