Earnings Enquiry Submissions
Although the vast majority of transactions track without any problems it is possible that at some point while Quidco'ing you will have a transaction which fails to track automatically. This can be for various reasons (
read here), many of which can be minimised, but we are happy to take a manual claim for these. As long as Quidco is the referral agent and the transaction is genuine we will be able to manually award your enquiry within 60 days.
Please note that in most cases we are only able to accept manual claims for a transaction generated within the last 12 weeks. This claim window may vary (shorter or longer) with a minority of merchants. If so, this will be noted on their merchant page. Also, in some cases we are unable to process enquiries if the value is less than £1 or if the merchant does not accept manual claims. Some merchants require that a certain amount of time pass before enquiries are submitted, in order to allow transactions a chance to track on their own. If this is the case, you will see a message telling you when an enquiry may be submitted for that transaction.
To submit an enquiry, first please read the information on
this page, and if you are still sure you need to submit one after doing so, please click on the link below. If this is the first time you've submitted an enquiry, you may find the information in the following paragraphs helpful as well.
Earnings can occasionally take a few days or more to track into your account. Please wait at least a week before submitting an enquiry to see if it tracks properly.
Click here to submit an earnings enquiry
You will see a dropdown list of merchants whose sites you have visited through the Quidco link. Select the relevant merchant and click Next. On the next screen, choose the time of your transaction and click Next. (If you visited the merchant's site more than once, be sure to select the date of your transaction. Don't worry if there is more than one time listed on one date; it doesn't matter which you select as long as you get the correct date.) If it's too soon to submit an enquiry for this transaction, you'll be advised on the next page of the date that enquiries will be enabled for it; otherwise, follow the prompts and enter the requested information.
Some merchants require specific information for earnings enquiries, and if this is the case, there will be a warning notice posted on the enquiry submission page. If the requested info is not provided in your enquiry, it may be declined. In general, however, transactions can be broken down into four categories: Financial, Retail, Utilities, and Gambling:
- Financial (including insurance): Full name, address, and post code as listed on the account or policy
- Retail (including travel): Email address registered with the merchant and order number
- Utilities: Full name, address, post code and account number
- Gambling: User name and email address registered to the account with the merchant
When entering the transaction or other monetary amount, please do not include the £ sign. Once you've entered the information, click Next. On the next page, please check that the information already entered is correct, and enter any further information requested. Read the declaration at the bottom of the page, and if you agree to the terms, tick the box and click "Submit."
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As of June 2nd, 2008 we have a new system for handling enquiries. As such the section below is split into two parts (before and after June 2nd).
For enquiries submitted after June 2nd, 2008 we will automatically create a 'pending' transaction in your Earnings list. This transaction will change to either 'validated' or 'declined' within 60 days (depending on whether it is considered valid or not). If further information is needed during this 60 day period we will contact you through the
Enquiries area and notify you by email.
For enquiries submitted before June 2nd, 2008 we will create an
Enquiries thread and if your enquiry is successful, the amount will be shown as "added" to your Earnings list. At that point, the transaction will enter the normal billing process, and we would hope to receive the money from the merchant within 3 to 4 months. When we receive it, we will pay it to you in the next monthly payment.
Earnings enquiries go through various phases, as described below. The status with the * indicates it is only applicable to enquiries submitted before June 2nd, 2008.
You can check the status of your enquires at
My Earnings Enquiries. (Must be logged in to view)
- Insufficient Info
We have emailed you and are awaiting further information on your enquiry. If we don't receive any details from you within two weeks we won't be able to pursue the enquiry.
- Processed or Declined
Your enquiry will be marked processed if it has appeared in your account since you submitted it, or if you have detailed that the purchase was not fully completed online. It will also be marked processed if you are submitting a duplicate enquiry (this will not speed up the resolution of your original enquiry but only clogs our system - please avoid doing this). We also cannot compensate for out-of-date rates, but will contact you if this is the case. As of June 2nd, 2008, Processed enquiries will also have a matching declined transaction in your earnings breakdown.
Enquiries may be marked as processed if the amount of commission is less than £1.00 as we are not able to support all of these. We appreciate reports for missing commissions as it does assist us in analysing merchant performance, so it is still appreciated if you submit these enquiries.
Enquiries will also be marked as processed if they are for new user/registration or first purchase commissions that already appear to have tracked properly into your account. This also goes for gambling merchants, who often offer bounties across all of their multiple sites only once per unique user. Enquiries for free commissions are also not supported, and if we do not support enquiries this will usually be noted on the merchant's page.
- Unsuccessful or Declined
We have heard back from the merchant that they will for some reason not be able to pay commission on your transaction. The most common reasons for this are 1) that a new registration has not been deemed genuine or 2) that the commission has been paid to a competing site. We try to provide a reason when we can but one is not always given. An enquiry may also be marked as unsuccessful if the merchant has gone bankrupt or has ended their affiliate program. As of June 2nd, 2008, unsuccessful or declined enquiries will have a matching declined transaction in your earnings breakdown.
- Successful or Validated
We have received a response to your enquiry from the merchant, and they have agreed that the transaction was valid and that the referral originated with Quidco. The transaction will then appear with the commission as 'added' in your account and will be paid when we receive the money from the merchant.
- *Awaiting Processing
We normally allow at least two weeks as a settling period between the date that your transaction was made and the time when we start to process it. Some merchants just report back very slowly, particularly gambling and mobile merchants, as well as any merchant where an application process is involved.
- *Being Processed
This means we are sorting through the enquiries and yours is due to be reviewed. At this point we may need to get in touch with you if there is a clarification to be made or if there are more details we need from you before sending it on to the merchant. If your enquiry is for a merchant that reports back very slowly, we may leave your enquiry at the 'being processed' stage and review it again when appropriate, keeping in mind the merchant's usual reporting pattern.
- *On hold
We are awaiting further information from the merchant before we can deal with the enquiry.
- *Ready to send
We have reviewed your details and account history and your enquiry is ready to be passed on to the merchant or affiliate network. Usually we send enquiries once a month at the beginning of the month, but this can vary.
- *Sent to merchant
We have sent your details on to the merchant or affiliate network and are awaiting a resolution on it. Most unresolved enquiries are re-sent every month as reminders, though right now one network we work with will only take submissions of new enquiries. It is not unusual for earnings enquiries to take more than several months to be resolved (for some merchants and affiliate networks). At this point please rest assured that we are looking after your enquiry and will keep you informed on its resolution if and when we receive one.
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This indicates that we have no record of you clicking through to that merchant in the last twelve weeks. We are unable to support enquiries for transactions that are more than twelve weeks old, or with merchants that we have no record of you clicking through to.
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If you have important new information regarding an enquiry or need to correct the information submitted, please use the link below.
Contact Us
Please also use this link if you wish to correspond about an enquiry that has been sent to the merchant.
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If we have not started processing your enquiry, you can use the link below to delete it on your
Earnings Enquiry page, (must be logged in to view). You will not be able to delete your enquiry if we have started processing it, so please
contact us and let us know that it should be withdrawn.
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A successful enquiry means that the merchant agreed that your transaction occurred as a result of a valid referral from Quidco, and that they will pay cashback to Quidco on that referral (and Quidco will then pay it to you when it's received.)
For enquiries submitted after June 2nd, 2008 As
explained previously, a new transaction is created when you submit an earnings enquiry. When the merchant deems the enquiry successful, that transaction will change to "'Validated." From that point, the timeline for payment is the same as for any other validated transaction with the merchant.
For enquiries submitted before June 2nd, 2008 The commission amount will appear in your Quidco earnings as an "added" amount. Then the invoicing and billing cycle will begin for that transaction.
What happens next (and this is much simplified, as processes vary with networks & merchants) is this: Quidco will invoice the network, and the network will invoice the merchant. Then the merchant will pay the network, and the network will pay Quidco ("received"). Then Quidco will pay you ("paid"). This cycle takes roughly 3 to 4 months, depending on the merchant and network.
In summary, once you've had a successful enquiry, you should receive the cashback approximately 3 to 4 months after the date the transaction is added. If it goes much beyond that before you see it as "received" in your Quidco account, please
contact us so we can check into the delay.
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