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Why are none of my purchases tracking recently?

When this happens, it's generally due to your browser settings. Here's some information which should help with that. We're sorry it's a bit technical, but its worth a try! 

For Firefox Users:

How do I enable Cookies? Go to Tools - Options - Privacy. Then please change your settings under History to Remember History.

How do I enable JavaScript? Go to Tools - Options - Content. Then please ensure Enable JavaScript is ticked.

How do I disable pop-up blockers? Go to Tools - Options - Content. Then please ensure Block pop-up windows is not ticked.

How do I clear cookies? Go to Tools - Clear Recent History. Please change the time range to clear to Everything.

For Google Chrome Users:

How do I enable cookies? Click the three horizontal lines (top right hand corner of your browser) - Select Settings - Select 'show advanced settings' - Select 'Content Settings' in the Privacy section - Then select 'Allow local data to be set'. 

How do I clear cookies? Click the three horizontal lines (top right hand corner of your browser) - Select Settings - Select 'show advanced settings' - Go to Privacy and select 'clear browsing data'

For Internet Explorer Users:

How do I lower the Security Level? Go to Tools - Internet Options - Security. Please lower Security level to Medium.

How do I lower the Privacy Settings? Go to Tools - Internet Options - Privacy. Please lower the Security Level to Low.

How do I disable the pop-up blocker? Tools - Internet Options - Privacy. Please ensure the Pop-up Blocker at the bottom of the options page is not ticked.

How do I clear cookies: Go to Tools - Delete Browsing History. Please delete all.

For Safari for Windows:

How do I enable cookies? Go to Tools - Preferences - Security. Then please Accept cookies.

How do I enable JavaScript? Go to Tools - Preferences - Security. Then please ensure Enable JavaScript is ticked.

How do I disable the pop-up blocker? Go to Tools - Preferences - Security. Please ensure Block Pop-up Windows is not ticked.

How do I clear cookies? Go to Tools - Reset Safari. Tick Clear History, empty the cache, remove all cookies and click Reset.

 

Still having trouble? 

Your security software may be affecting the tracking. In this case, you will need to add the following URLs to your security software exceptions. Please refer to your security software manual if you are unsure how to do this, or send us a support message and we'll be happy to help:

http://scripts.affiliatefuture.com/

http://being.successfultogether.co.uk/

http://www.awin1.com/

http://buy.at/

http://www.quidco.com/

http://click.linksynergy.com/

http://track.omguk.com/

http://www.paidonresults.net/

http://mats.silvertap.com/

https://www.tagserve.com/

http://clkuk.tradedoubler.com/

http://tc.tradetracker.net/

http://track.webgains.com/

 

What do you mean by 'Security Software'?

Security Software is a generic term for a program running on a computer whose purpose it is to secure the computer system from viruses and malware.  


We will constantly update our help section to make your learning experience hassle free but if you can't find the answer to your question please contact our dedicated Quidco support team who will aim to answer you within 24 hours.

http://www.quidco.com/