Incorrect Earnings Amounts
There are several reasons you may have a seemingly incorrect amount reported in your earnings.
The most common reason is that some merchants will only pay commission on transaction amounts excluding VAT. Other merchants do not include shipping costs in their calculations, this delivery cost may be hidden in the cost even if it is labeled "free delivery". Unfortunately this is not information they provide to us.
Also, earnings can fluctuate with some merchants as they calculate returned products or other events. Some merchants will mark a "lead" with a nominal amount such as £1 and when the application is deemed genuine it will change to the full amount.
Lastly, merchants do change their rates over time so if you are comparing the rate you received in the past with the current rate on Quidco it may not be relevant to your transaction.
We do our best to keep on top of rate changes but cannot promise that the information displayed on Quidco will be accurate at the time of your transaction. We are unable to compensate for the discrepancy on these occasions.
Quidco cashback is only a possibility, not a guarantee. We pass all of the money we receive for your account on to you (less the yearly admin fee). It is not our obligation to pay any outstanding amounts that, for whatever reason, we do not receive from the merchant.
If the missing amount is worth less than £1 we will not be able to support your enquiry but still appreciate a record of any discrepancies.
We only accept enquiries regarding transactions made in the last 12 weeks on most merchants. Some have shorter timespans.
TalkTalk have nearly TRIPLED their cashback to £100 on all broadband sales! Hurry ends midnight 1st August!
House of Fraser are giving quidco members an exclusive £10 OFF* your first online purchase when you spend £50 or more! PLUS FREE standard delivery. Ends midnight 31st August. 
