Incorrectly Declined Transactions

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Declined transactions are very difficult to pin down. There are many reasons a merchant may deny a transaction. A general rule of thumb is to ask if the initial transaction has been changed in any way, or if any of the details submitted with your sale could not be verified (address, phone, payment etc).

The following types of reasons can be given for denied transactions: the transaction (1) had returned products (2) failed a credit check (3) failed payment (4) was cancelled by the merchant (5) failed to pass the merchant's fraud check (6) was not a genuine transaction. (7) Was awarded to a competing cookie from another website.

Also transactions can be declined if the transaction has been attributed to a different marketing channel. If you have used a special link or voucher code the commission may be attributed to another merchant. Also, please ensure you clear cookies before using Quidco to ensure transactions are not attributed to a different internet site. Competing cookies can lead to a transaction being declined.

Finally, if you are enquiring about gaming transactions please understand that these experience high rates of declined transactions. If you are a member of "sister" site, if you fail to play through your deposit, if you fail to deposit enough money, you may have your cashback declined. Each merchant has special terms that they evaluate your account with and most of these terms are not made known to us.

Enquiries on commission amounts of under £1 will not be sent to the merchant but we still appreciate submissions as they assist us in keeping a record of how well a merchant's transactions track.

We only accept enquiries regarding transactions made in the last 12 weeks on most merchants. Some have shorter timespans.

Quidco cashback is only a possibility, not a guarantee. We pass all of the money we receive for your account on to you (less the yearly admin fee). It is not our obligation to pay any outstanding amounts that, for whatever reason, we do not receive from the merchant.