Earnings Enquiry Statuses

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Awaiting Processing - we allow at least two weeks as a settling period between the date that your transaction was made and the time when we start to process it. Some merchants just report back very slowly, particularly gambling and mobile merchants, as well as any merchant where an application process is involved.

Being Processed - This means we are sorting through the enquiries and yours is due to be reviewed. At this point we may need to get in touch with you if there is a clarification to be made or if there are more details we need from you before sending it on to the merchant. If your enquiry is for a merchant that reports back very slowly we may leave your enquiry at the 'being processed' stage and review it again when appropriate, keeping in mind the merchant's usual reporting pattern.

Insufficient Info - We have emailed you and are awaiting further information on your enquiry. If we don't receive any details from you within two weeks we won't be able to pursue the enquiry.

Processed - Your enquiry will be marked processed if it has appeared in your account since you submitted it, or if you have detailed that the purchase was not fully completed online. It will also be marked processed if you are submitting a duplicate enquiry (this will not speed up the resolution of your original enquiry but only clogs our system - please avoid doing this). We also cannot compensate for out-of-date rates, but will contact you if this is the case.

Finally it will be marked as processed if the amount of commission is less than £1.00 as we are no longer able to support these. We appreciate reports for missing commissions as it does assist us in analysing merchant performance so it is still appreciated if you submit these enquiries.

Enquiries will also be marked as processed if they are for new user/registration or first purchase commissions that already appear to have tracked properly into your account. This also goes for gambling merchants, who often offer bounties across all of their multiple sites only once per unique user. Enquiries for free commissions are also not supported, and if we do not support enquiries this will usually be noted on the merchant's page.

On hold - We are awaiting further information from the merchant before we can deal with the enquiry.

Ready to send - We have reviewed your details and account history and your enquiry is ready to be passed on to the merchant or affiliate network. Usually we send enquiries once a month at the beginning of the month, but this can vary.

Sent to merchant - We have sent your details on to the merchant or affiliate network and are awaiting a resolution on it. Most unresolved enquiries are re-sent every month as reminders, though right now one network we work with will only take submissions of new enquiries. It is not unusual for earnings enquiries to take more than several months to be resolved (for some merchants and affiliate networks). At this point please rest assured that we are looking after your enquiry and will keep you informed on its resolution if and when we receive one.

Merchants must manually check the details on the enquiry transactions. This is a task that is usually not very high priority and occurs out of the usual workflow. It is a service that they provide and not an obligation on their part so your patience in this process is appreciated.

Unsuccessful - We have heard back from the merchant that they will for some reason not be able to pay commission on your transaction. The most common reasons for this are 1) that a new registration has not been deemed genuine or 2) that the commission has been paid to a competing site. We try to provide a reason when we can but one is not always given. An enquiry may also be marked as unsuccessful if the merchant has gone bankrupt or has ended their affiliate program.

Successful - We have managed to hear from the merchant and they have promised to pay for the commission on your transaction. The transaction will then appear with the commission as 'added' in your account and will be paid when we receive the money from the merchant.