HotelClub offers & cashback

I booked up a hotel in Septembewr 2012 via quidco, was expecting £30 cashback - the transaction was not tracked, I raised a claim within a week, it was then 'pending' until January - I assumed this was because the stay wasn't until the end of December - however it has since been declined even though I provided the reference number from the transaction - shocking service - really lets the whole quidco system down when retailers don't play it straight. I've used other hotel booking sites via quidco and they've always worked - avoid this one!

I attempted to book a hotel reasonably priced by hotel club via the quidco link and their website would not allow the booking.The first time, after making the payments,I was informed that the booking could not be completed,try again later or phone customer service,a phone number was provided.I tried again at 20 minutes interval another three times and each time a message came on my screen that "internet explorer could connect to the page requested".I went on their website directly.Hey Presto! everything was ok,but decided not carry on with the booking as I got a better hotel cheaper via trivago.It is pretty obvious hotel club is using quidco to get customers and not interested in genuinely paying cashback.I will not use hotel club again.It was a complete waste of 90 minutes of my precious time.

My payment never tracked, when i raised a claim it was then declined, i would not bother using Hotel Club, I've had bad experiences with booking through them as as well. I will not be using them again.

I've had the holiday 2 months ago...paid for hotel, had holiday but still not confirmed by Hotelclub...still showing as tracked...very very poor.

I have been using quidco for a long time and was never declined any cashback until now. Although the cashback is on the list of recent transactions, with date, time and amount, and although I have the confirmation email from hotelclub, they still declined it. The explanation I got is "the retailer is unable to track this back to our site they won't pay us a referral fee to be passed on to you as cashback. In this case that fee has been paid to another referrer due to a cookie from that referrer having been present on your browser at the time of your purchase". How strange I never had any cookies issue before. I simply think the cashback they promise is just too good to be true.

The most unprofessional cashback experience I had, the same as "3 Network" refused cashback, this one is still "Tracked" as status, I don't know how long it will take to change the status...

I booked a hotel via hotelclub which I was directed to from flightscanner, partly because of a great cashback deal. Although I logged into my quidco account before purchasing, hotelclub refused the cashback, saying it had been given to a 3rd party, which I can only assume is flightscanner. Definitely not impressed!