Thorntons offers & cashback

My order did not arrive in time & the speed of the helpdesk to respond to an email was a week & it still went wrong & took another week to rectify & still did not happen as promised. I was refunded but delivery was too late for reason I ordered it. Not good all round.

Easy to use website with good offers, fast delivery (it arrived the next day) and they were quick with cashback confirmation too.

I ordered Easter Eggs going to different addresses, 1 of which arrived smashed. Thorntons asked us to keep the smashed egg and responded immediately with a replacement and also a free box of chocolates by way of apology. Excellent.

Top notch in all aspects. Fast tracking, great product, good value (when you assume it might be expensive), excellent delivery, and best of all super quick cashback payment!

Site really easy to navigate I ordered chocolates and eggs a week before Easter and wondered if I would receive parcel on time.No need to worry on that score I had free delivery and received complete order on the 2nd working day after I placed my order.Order complete and well packed.The chocolate was good too. Thorntons will be my first choice in future Brilliant Service Thank You

Always tracks cashback straight away, and service is always quick of course the chocolate is delicious...and payment is quick too

It's great to have a dependable sources for seasonal gifts! Plenty of choice ( a little pricey) but knowing that my gift will arrive in time is great.

Couldn't ask for a quicker services and always, Thorntons chocolate is always a favourite in our family! Well done and thanks

Excellent service and speed of delivery! Excellent offers and deals available to suit me and my family. All chocolate gratefully received and consumed!!

First time I've used Thorntons and what fantastic service - speedy delivery and confirmation of cashback what more can we ask.

I put my order in for personalised eggs on sunday night and got them on tuesday morning. Perfectly package in a rather smart box.

Easter eggs were well packed...quick delivery...fast tracking and comfirmed within a week :) will defo use again :)

Great service from thorntons, beautifully wrapped and packaged. Well iced names on the easter eggs. Lovely free gift, and cash back. No brainer

Great quality gift for mothers day and really fast cashback. Never been so impressed! I would definitely recommend Thorntons to my friends and family.

Quality chocolates every time cant go wrong. Prices deals and wide selection of types. I keep coming back time after time

Product was well priced to be split up into a range of smaller presents for Christmas gifts but the cashback tracked in November and I'm still waiting for this to be confirmed and for it to therefore be paid, which makes me lack confidence in using them again.

Some chocolate doesn't agree with me but thankfully not Thornton's and their hampers are such amazing prices and with good dates. I've got quite a few boxes stashed on top of the wardrobe :)

very good delivery arrived in perfect condition packaging could have been less and the chocs were delightful. Will defenatly order again

I bought the order in the post Christmas sale, with excellent cash back rate, and brilliant prices. Only issue that I had was that the box was damaged on arrival, but everything inside the box was in perfect condition, and the cashback tracked and paid very quickly. Delighted.

A great offer, and the most fantastic speedy delivery. Placed order on Saturday and delivered on Monday morning. The chocs are not as nice as Hotel Chocolat, but then they do cost a fraction of the price giving you a lot more for your money!

Got a great deal at Xmas with Thorntons, half price hamper and something like 17% cashback?! Crazy. Anyway, when the hamper arrived the big Chocolate santa was broken, boo. But everything else was great. Delivery was really quick too. Cashback didn't track but that was my fault for installing an ad blocker before I did it. Watch out folks as these things won't let anything track! Raised a claim and it took a little bit longer to come through than usual but I wasn't in a hurry. All in all, good stuff Thorntons!

I 've been a member of Quidco for a few years and trust myself know how to purchase online via Quidco and get a cashback properly. Before X'mas I made two purchases from Thorntons. The cashback from the 2nd purchase of below £100 was successfully received But the cashback from 1st purchase of nearly £400 got declined. Quidcocare team helped contact Thorntons and say Thorntons still can't trace the sale. I really don't know why because I 've given my order email and order number. This is very disappointed. 40 quids disappear.

I bought these as a christmas present and noticed the special offer link on Quidco.I bought the item but it never tracked in Quidco.After raising an enquiry i now see payment has been declined by Thorntons.Guess what i wont be buying anymore.

Thorntons took ages to deliver and various phone calls and emails to them didn't help - no one seemed to know where the order had gone. Tracking and payment was very quick

Arrived as prommised, excellent quality as usual from Thorntons. Will use again and again! Thank you quidco for the offer reminder!

The offer was good and i'm sure the quality of the chocolates were great as you'd expect from Thorntons. The delivery time given was accurate.

Thorntons have the dubious honour of being the first online retailer that I have used that lost an order en route to their courier. Not too happy with the service as this was a Christmas present for a friend's family.

Quite pleased! Thorntons confirmed my 84p cash back on a £14 transaction in good time. I am still waiting for a scheduled payment date, but hoping it will be soon. Not a huge amount of cashback, but every penny counts. Thanks.

Order arrived 4 days after the guaranteed delivery date with all the chocolates rolling around inside the package - too late for Christmas. E-mailed them twice and got no reply (as of writing 9 days later). In the end I had to phone them up - they would not collect the parcel from me to return it and were not really bothered that they had let me down for Christmas - just blamed the courier. Would not use again. Hotel Chocolat have better products and much better service.

Well packaged, great deal/value for money, excellent speedy delivery considering time of year (just before Christmas) Very impressed on my first order

Purchased gifts online and experienced no problems, great website easy to navigate. Delivery arrived in 3-4 days. Would definitely buy online from this retailer again.

thorntons orders always successful for me n i order every year in late nov n dec.quidco works fine : )

Good products, excellent special offers, great cashback deal and good delivery time. Overall, I was very pleased. Would use again.

Packaging was very pretty , and the special offer made this a great bargain, perfect Christmas presents to share, quick delivery.

Struggling for a Christmas present for a distant relative, I stumbled upon the Thorntons cashback deal. Tracked, confirmed and delivered within days. A bonus with Thorntons is they don't send an invoice so you can send the chocolate to the desired recipient straight away.

Chocolates website... Log in click button continentals make payment await delivery. This is so easy and the rewards are delicious.... happy Christmas

Speedy delivery, well packaged and delicious produce. Plus cashback was confirmed within 3 weeks...perfect! Would definitely recommend and will almost definitely use again :)

Quick and speedy cashback tracking quick delivery and fast cashback payment Website user friendly would recommend to all. Great for last minute gifts

Cashback received 3 days after my goods were delivered. Brilliant products and service. Will shop online with them again :)

I ordered some chocolates online. The website was easy to use, and products well described. Post and Packing speedy. I haven't eaten the chocs yet but I'm looking forward to them.

All went as I would expect, chocolates were delivered within a week and cashback was paid in around two, very happy with this transaction.

My chocolates arrived really quickly and they were well packaged. However there was a box missing without a note to say they would follow on. Also one of the bags of chocolates I ordered was ripped. I contacted customer services and they dealt with it really quickly. Do order as the deals are great. just check your order and don't leave it really close to christmas!

Excellent way to do some Christmas shopping- quick, delicious, reasonable prices for great quality. Recommend the nougat casket for keeping wife smiling!

The range of chocolates is excellent. Some box sizes were a lot better value than others, so it's worth considering this when choosing. The prices seemed very competitive relative to similar products. Delivery was prompt and they arrived very well packaged.

Hamper had lovely presentation and quality, bit pricey but they are Thorntons Chocolates! site was not brilliant as regards finding and comparing but had tabs for sale, hampers etc

Fab gift for someone it was in a lovely box and lovely chocolates, suit all tastes, excellent value for money

....but a 'problem with the website' means the only delivery option is Premium. Despite knowing about it for over 24 hours, still no fix. Think I'll go elsewhere...

Always lovely to buy at Christmas... The contents are great, have to make sure they don't get eaten before Christmas! The packaging and delivery were excellent and prices and cashback were very good. Definitely recommend this company.

My delivery arrived quickly in undamaged packaging. I was very pleased with the service,and can't believe I'm already receiving cash back.

When an order was damaged in delivery last year the whole order was replaced free of charge within 5 days so excellent customer service. Discount this year has saved me quite a bit and the hamper packaging is of real quality. Had no issues this year.

Ordered online and the chocolates were delivered within 3 days. Very pleased with the service and happy to recommend it my friends.

I ordered a festive chocolate hamper to be delivered to Japan. Excellent service, fast delivery and one of the promptest cashback payments! Only one complaint - the sender's message to the recipient was not included in the delivery. This caused considerable concern to the recipient. I got in touch with Thorntons, the matter was resolved - and I got a complementary box of chocolates! A Result!

not as good as they used to be standards have slipped postage not as quick problems with each order no compensation for long phone calls correcting orders taking at least 30mins each time. Also need to accept paypal as before.

10 days after ordering, an e-mail sent to HO and still waiting for my parcel to arrive. According to Thorntons HO, goods were posted through my letter box - hmmm I must have a large letterbox if they can post 2 hampers and 4 boxses of chocolates through it. when I finally made contact with Thorntons, was promosed an investigation, that was Friday, now 2 days later and no further communication, no offer of a resend no offer of free P&P.

we bought continental limited edition chocolates last and this Xmas, as well as other products. they are absolutely lovely. the delivery are very prompt and the packaging is very nice.

Great items, fab packaging and speedy delivery however it took them way too long to pay me the cashback ! The cashback PAYMENT took ELEVEN months!

I attempted to order from Thorntons website a couple of days ago but could not complete the order because at the delivery details screen I kept getting a message that there was no service available to deliver to my address ( I live in Scotland but not in a remote area and have ordered from them on previous occasions without difficulty) I made numerous attempts but to no avail. I e-mailed Thorntons re this and received a reply the next day stating that they were sorry for technical issues but they were aware of these since launching their new site and were working on fixing them. I was advised to try again or phone my order in. I tried again yesterday, which was also double cashback for one day only, but again I could not complete the order due to the same technical issues as before. I tried different delivery addresses, but again, without success. So missed out on the double cashback! I e-mailed Thorntons again last night and advised them of the ordering difficulties again and also mentioned that as I had gone through Quidco to purchase if I telephoned my order in then I would miss out on my cashback as well as the fact that their phone lines are only open until 6pm and I do not get home from work until after 6. I received a reply today basically saying that they are still working on their web issues and they were sorry they could not be of service to me on this occasion and that I had missed out on my cashback and that was it. Very disappointed in their service, they knew they had technical issues on their website but doubled the cashback for one day only, very convenient!! Not good customer service at all, and launching a new website in the run up to Christmas and failing to get the issues sorted doesn't make good business sense! At the very least they could have offered me some sort of "sweetener" (no pun intended) to keep my custom and make up for my lost cashback, but nothing at all.

Excellent service, very good quality items, very speedy delivery, I will definitely shop with them again. web site easy to use.