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deleted_3894 wrote on 22 August 2017

Why so slow to pay cash back??

Waiting, waiting, waiting. Although the monthly price is ok, I chose Animal Friends over similar priced policies because of the cash back offer. But still waiting for "retailer decision", so I don't hold out much hope. If it doesn't pay up I will certainly not be renewing with Animal Friends, I'll go to a better rated company in the future.

Overall rating 2.5 stars

deleted_3641447 wrote on 17 April 2018

Ok insurance but...

Took out the insurance policy in December 2016 as was reasonably priced, luckily not had to claim as yet so can't comment on how easy this is,however did not track even though I had done everything correctly raised few tickets and only just been advised 16 months later the claim has been declined and I'm not going to get any cashback. If you want a reasonably priced pet insurance then this may be the one for you but you can forget about any cashback.

Overall rating 2.5 stars

darrellpeart wrote on 23 June 2017

Patience is required

I've just been asked to provide yet more information in order to get my £13.20 cashback. They asked me for further information about 2 months ago and again yesterday. I submitted my cashback claim in January after making my purchase in December. I've had problems getting cashback from this retailer before and I must say it is exasperating! More than 6 months from date of purchase and not even tracked is not even funny....

Overall rating 2.5 stars

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Overall rating 2 stars

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