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Reviewer's avatar

user3901869 wrote on 02 February 2017

Slightly dissapointed

took advantage of a generous cashback offer (£7) for a 3 month subscription which I bought as a gift. Literally within 24 hours of my giftee redeeming it, I got a 'claim declined' so had to go through the process of contesting it, eventually got 40p back. Product itself is good for people like me comfortable using the internet, however my older generation relative using the gift got confused by the pricing on the website/app, e.g. you're supposed to have either credit or a rolling subscription at £7.99 a month, and there are audiobooks books listed as £33, although there is text that says 'or 1 credit' it's not immediately obvious to my relative with poor eyesight (which is why they want audiobooks in the first place) and I had to log on and do everything for them remotely. the ability to browse by subject/genre also wasn't as fluid as it could be.

Overall rating 3.5 stars

user819980 wrote on 15 December 2017

Claim Declined

Followed the link. Took out a monthly subscription. Yet still the cashback was rejected.

Overall rating 1 stars

Reviewer's avatar

Liverpool63 wrote on 30 May 2017


Can not understand why the great reviews. I download monthly from Audible and always have to create a cashback claim.

Overall rating 0 stars

Overall rating 2 stars

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