Very poor service
They use local recovery agents who are very unlikely to try and fix your car and just tow your car to a garage (unlike the two major breakdown companies). Worst still my partner broke down with children in the car. They first said someone will be out within an hour. Hour passed and She rang back - "oh it will be another hour" and so on. After 4 hours she had to abandon the car. Following day we paid a local recovery firm who promptly picked up the car.
I would never use them again. I have written formal complaint letters sent via recorded delivery 3 times. The letters get sent to their building in Brentwood but they never acknowledge or rely back!!!!
I guess I need to contact the FCA over the appalling non-existent service they claim to supply.