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smithi wrote on 04 June 2018

Good prices and quick deliveries but cashback is a pain

Have used Base.com on a regular basis and found they generally have the best price for the item I'm looking for. Delivery is generally quick and well packaged however, the cashback has been poor recently. To explain, the amounts track fine initially but then get declined saying the item was cancelled or returned, despite the item not being cancelled or returned. It appears if you pre order an item that's not due for a couple of months, or if they lower the price, then they don't change the cashback and simply decline it for non valid reasons. I'm always happy to pay a lower price, but when other retailers can still pay out cashback despite doing the same, or holding the cashback until the item has been released it would be nice. In summary - good merchant with good pricing who's cashback process is very hit and miss.

Overall rating 3 stars

Overall rating 3 stars

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