slow at the cash back, bad customer service (no complaints dept). complained to 3 different sections, never heard anything back. Paid for parking with hotel.. turned up at hotel, no parking taken out... had to pay more money! Went for an evening meal the night we stayed there, turned up at restaurant to be greeted by a nice girl, who asked if we had a reservation. We said no and her response was "sorry, we are fully booked tonight" - On looking in the restaurant, there were approx. 10 people in a restaurant that could have fitted 100 easily. We ended up having bar food opposite and their restaurant never got busier than the 10 people. Very poor indeed. Will never stop at one of their hotels again.