Like others I just get the feeling I've been conned.
Expected £35 cash back following purchase of a pet policy a couple of months back. Paid in full by debit card yet cash back was declined yesterday.
Have raised a claim so we shall see and I will update If and when I hear anything.
Well, I've waited awhile and my cashback has again been declined so I shan't bother with the coop again.
Avoid if you want cashback!
Amazingly, Coop have changed their minds and cashback has duly arrived. It pays to be persistent!