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paulf78 wrote on 27 January 2017

Great retailer and great product, but slower delivery and cashback

I love chucks so the shoes were great, website ordering was smooth with a big range (colour/style/size). Cashback (10% of ex VAT price when I ordered) tracked automatically in all cases and was paid within 4 months (likely due to the 120 day return period). They are not that quick at delivery though. Free delivery (over £50 when I ordered) was quoted as 3-4 working days so an order placed early Tuesday morning wasn't delivered within the M25 until sometime on the following Monday. Even their express service (£12!) can only manage 1-2 working days. This is not that good considering other shoe retailers on Quidco will usually deliver free within 1-2 days. Returns were hassle free - each order comes with a reply paid Parcelforce label (just drop at the Post Office) and the refund was back on my card within a week. This worked well and my return went smoothly but other retailers tend to offer this also. Good all round but they do need to improve their delivery times.

Overall rating 4 stars

vSkillcorn wrote on 01 December 2016

Impressive

The website is slick and easy to navigate, with a massive range of footwear in all sizes. I found a great pair of trainers for a Christmas present for my wife at a great price. They arrived in a timely fashion and have now been wrapped up ready for the 25th. The only downside was with the packaging, for some reason the shoe box was placed in a box ever so slightly bigger - seemed a bit of a waste to me! Other than that, I am more than happy with my first experience and will definitely use them again in the future.

Overall rating 4 stars

user3554400 wrote on 26 October 2017

almost 6 months still no cashback.

navigating and orders was no problem. The only problem i have is with regards to the cashback. will be 6 months next week and its still stuck on tracked. Im not keeping my hopes up on receiving the cashback.

Overall rating 3.5 stars

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Overall rating 3.5 stars

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