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MK_Hatter wrote on 05 April 2017

Don't expect cashback

I purchased a new mobile phone from them. Nothing wrong with the service, the phone is fine, but the cashback was declined.

Overall rating 3 stars

user3777876 wrote on 18 April 2017

Cashback Declined

Although the retailer delivered the product in a good condition and on time, the cashback did not track and after lodging a claim (and experiencing a long delay before a response was received), it was rejected. I would recommend only buying from them if you are getting a good deal. Don't expect the cashback to be honoured.

Overall rating 2.5 stars

chrischarles wrote on 12 September 2016

Wouldn't use them again

I had a poor experience with this retailer, apart from the prices which are good. I do not think they would be able to resolve problems or cashback in a fair or timely process based on my experience dealing with my order problems. They first messed up my order details, then had to confirm it on the phone (which invalidates cashback) and required lots of security steps (including needing a copy of my signature). Then they delivered half the order with the remainder lost in their warehouse, and finally lost correspondence between us. At all points you have to deal with an uncommunicative and unhelpful customer service team, I suggest minimal chance of getting cashback despite it tracking quickly, based on my experience!

Overall rating 1.5 stars

Overall rating 2.5 stars

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