Your favourite restaurants and takeaways, delivered straight to your door
+ Up to 5% Cashback
Do you want to know how to make the most of your Deliveroo cashback? Read on to get inspired on how you can start saving!
Deliveroo was founded in 2013, relatively recently in the grand scheme of things, and has since taken the takeaway market by storm. Their mission is to bring the food of local restaurants into the homes and offices of the wider public. It’s proving to be a very popular idea so far. Indeed, they’ve expanded to 12 countries and now operate from the UK to Germany, Hong Kong to Australia.
As you may know, most traditional takeaway restaurants have their own delivery staff and carry out the logistics of getting your meal to you themselves. Deliveroo does things differently. They partner with restaurants you’d usually dine at and then provide the team that make the deliveries. The restaurants sign up to Deliveroo and pay a commission for using the service. Deliveroo’s hungry customers order through the website from the offer that is available in their area, a Deliveroo courier picks up the food and brings it to them. Smart Quidco users can also earn cashback on their Deliveroo order.
Deliveroo want to give you the best food experience possible. That’s why they personally curate their list of restaurants in order to make sure that no low quality restaurants are listed on their site. The choice of restaurants that you can choose from depends of course on the area in which you want to have your food delivered.
In the restaurant selection you will usually find many different cuisines and styles of restaurants. From Italian restaurants to burger places, sushi restaurants or even your local Pret – the choices are abundant.
Do you have a craving for peri-peri chicken this lunchtime, but it’s raining outside and the next Nandos is at least 15 minutes away? Have a look at Deliveroo’s website or app to see if they are listed and order sumptuous chicken thighs or a grilled chicken wrap right to your desk. If you are more into the finger-licking kind of chicken dishes, why not order with KFC? Many KFC restaurants deliver with Deliveroo as well.
Whether it’s ramen from Wagamama you are craving or a sumptuous burger from Gourmet Burger Kitchen – many of the big restaurant chains can be found on Deliveroo, if they are in your area. It pays off to browse the restaurants that serve your area and not always go for your usual choice though – you might discover a local jewel and that is what most of Deliveroo’s spirit is about after all, right?
Who said that you can’t order breakfast unless you are in a fancy hotel? Are you at home and without the ingredients to whip up an English breakfast? Perhaps you want to surprise your loved one with a fancy breakfast? The chances are Deliveroo can come to the rescue. From simple porridge and coffee to tasty fresh sandwiches and of course the full English, Deliveroo makes sure you won’t miss your brekkie (make sure to check their opening times before you plan your takeaway breakfast session though).
There’s no limit to what you can buy. Get pizza, sushi, curry or whatever kind of food is offered in your area delivered straight to your door to enjoy! You can even order a good bottle of wine or other booze – perfect when those unexpected guests come over.
It is really simple to order your food from Deliveroo: just type in your postcode and Deliveroo will display all the available restaurants in your area. Choose your restaurant, pick your food and complete your order – if you don’t have an account, you will be asked to create one. It is very easy to create a new customer account: just finish your order and go to the checkout – you will be asked to enter some information and within minutes, your new account will be ready.
Deliveroo Plus is a subscription service for everyone who orders food regularly. Instead of paying the £2.50 delivery charge every time you order, you pay a monthly subscription fee of £7.99 and can order as many times as you want – no extra delivery charges applied. That basically means it already pays off if you order about 3 - 4 times per month.
As a Deliveroo Plus client, you will also get access to special promotions and exclusive offers from a number of selected restaurants. Note though that Deliveroo Plus is not available in all areas, so do check if you can become a Plus member.
There is no general minimum order value, as this depends from restaurant to restaurant. Deliveroo state that usually the order should be £15 or higher in order to get food delivered with them, but do check your restaurant of choice to avoid disappointment.
Currently it seems not to be possible to order from multiple restaurants in the same order, but you can place two different orders in two restaurants. Usually they indicate the expected delivery time, so you could even try to time the two or more orders to arrive at the same time. If you plan on ordering from various restaurants in separate orders, it might pay off to become a Deliveroo Plus member so that you save on the delivery charges. Have a look at their website, usually they offer a trial period for Deliveroo Plus.
Staying at a hotel but don’t fancy what their restaurant has to offer? Whether you just can’t be bothered to get outside or want to enjoy your luxurious hotel room for as long as possible, why not order great takeaway from local restaurants? Sounds like a win-win to us.
Whether your Rooman or Roowoman (yep, that’s how the delivery guys and gals are called) can bring your food directly to your door depends on the hotel and their policies. It sure is possible, but when you make an order make sure to give them a contact number so that they call you if they can’t come up to your room. You might also want to tell the hotel reception that you are planning to order food – maybe they can arrange their room service to bring it up to your room.
Sometimes it happens: you have ordered a delicious pizza and then the phone rings and you need to head out and can’t wait for your delivery. If this happens you should cancel your order as soon as possible by contacting the restaurant. Deliveroo state in their terms and conditions that you can cancel your order if the order is not yet a “started order”. This is usually when the restaurant has started to prepare the order, but Deliveroo reserves the right to decide whether an order is started or not. If you cancel your order too late, it might be that you will be charged for the amount of the order. See the T&Cs on Deliveroo’s website for more information.
Once you have picked the food for your delivery and have made sure that all your details are correct, Deliveroo will ask you for a credit or debit card to carry out the payment. It is currently not possible to pay in cash or any other means than card.
Deliveroo’s ‘Roomen’ and ‘Roowomen’ deliver on all sorts of vehicles – most commonly bicycle, scooter or car – this may depend on your area. The food is packed up nice and warm in an insulation box so that it does not get cold. The individual packaging of your meals depends on the restaurants, but they do take great care to pack the food as good as possible.
The delivery times depend from restaurant to restaurant and also from the time of the day – during peak times, for example on a Friday evening, it might take longer than on a Wednesday at 3pm. You can see the expected delivery time when you pick your food.
Deliveroo are doing their best to get your food in the best time and shape to their hungry clients, but sometimes things go wrong. Maybe there were roadworks along the way and your driver had to take an alternative route that took a bit longer or your restaurant mixed up an order and now you are at home with a salami pizza instead of the so longed for prosciutto crudo. In these cases you should contact Deliveroo’s support team either by mail or on the phone.
Make sure to check Quidco regularly for great offers on takeaway from Deliveroo. From time to time, we also have discount, promo and voucher codes on our site, which you can use when placing your order with Deliveroo. Make sure to check our terms and conditions when you are using a voucher code that has not been published on Quidco, because this might prevent you from getting your cashback.
In the rare case that something does go wrong with your order and you are not happy for some reason, the Deliveroo support team definitely would want to hear about your complaint. You can contact them either by email or – if you would like to have a more immediate response – by phone. Check out their website for more information on how to contact Deliveroo customer support.
You can also try to get hold of them via social media, especially on Twitter, where they have an extra handle to take care of support and help issues.
Deliveroo operates every day from noon to 11pm – that is plenty of time to feast on your favourite meals. As a Quidco member you can earn cashback on every order with Deliveroo – what’s not to love?
Is there a Deliveroo app, you ask? Indeed there is. You do not have to be at your desktop computer to order delicious food to your doorstep. Whether you want to order from the website or the app – both experiences are equally straightforward and the food will taste just as delicious. Download the Deliveroo app for Android or iPhone, type in your postcode and browse the delicious food options just as you would on the Deliveroo website.
Even though we do our best to keep the information on this page up-to-date, it may be out of date from time to time.