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Tiny Clanger wrote on 06 December 2016

Cashback never seems to track properly

The ferry service is OK, though I'd bring a packed breakfast rather than be charged ten quid for a half-cold fryup. Facilities at the Dunkirk end could be a bit better — everything is vending machines, and despite signs saying there is a change machine, there doesn't seem to be one. Annoyingly, there doesn't seem to be a marketing opt-out tick box anywhere in the user journey, meaning you have to email customer services to opt out. They then don't reply to this email, so you have to hope they won't spam you. Frankly, this sort of implicit opt-in should be outlawed — no marketing without EXPLICIT opt-in permission! Probably the most annoying part from a Quidco user's point of view is that I've travelled three times now, and had to raise a claim to get the cashback to track EACH time. I don't know why this has to be so hard...

Overall rating 4 stars

Reviewer's avatar

andrew_n_claire wrote on 24 February 2016

Didn't track, but claim authorised

Whilst the cashback did not track, I set-up a claim and the cash back was approved within 5 months from the initial purchase date. The cashback offered was good, compared with the competition.

Overall rating 2.5 stars

lTomyuk wrote on 12 October 2016

Bad experience

We had very unpleasant experience with Direct Ferries. They informed us promptly of the cancellation of the ferry, however were not help at all in re arranging the time of our travel due to the cancellation on a top of it, they do not confirm or accept cash back if you book via Quidco will not use them again

Overall rating 1.5 stars

Overall rating 3 stars

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