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sgc841 wrote on 19 December 2016

Cheaper than the comparison sites

Direct Line were a lot cheaper than any quote from any other insurer and significantly cheaper than the comparison sites - even before taking in to account any cashback. It took 5 months for the cashback to be paid which is a bit disappointing but considering the quote was already cheaper than the competition it's hardly the end of the world to have to wait.

Overall rating 4 stars

andrewcoltman25864 wrote on 16 December 2016

9 months on a no cashback

Direct Line car insurance policy purchased 29th March 2016 on the basis of £40 cashback. 9 months later I'm still waiting to find out why my cashback tracked at £20 and not the £40 as advertised. All I keep getting back to my queries is that it takes up to 6 months from this retailer.

Overall rating 2.5 stars

Reviewer's avatar

Raerea wrote on 06 February 2017

Still waiting

Cashback was rejected from August 2016 for no reason, had to raise a claim twice to get this sorted. Its currently with the 'retailer' and its now Feb 2017. I hope this is a one off.

Overall rating 1.5 stars

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Overall rating 2.5 stars

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