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user2583788 wrote on 05 September 2016

Dotmaison provide attentive Customer Service.

A few months after purchasing £190 in goods from Dotmaison (delivered promptly and well packaged) I encountered a problem with my Cashback payment, refused due to tracking issues. As a long-standing Customer of Quidco I followed their purchasing procedure precisely. Nonetheless, I was instructed by them to follow-up directly with Dotmaison. Dotmaison are an independent, family-owned business and to their credit I received prompt and efficient attention. The matter was settled to my complete satisfaction. Consequently, I would recommend Dotmaison and will be purchasing from them again. I make a conscious decision to support independent retailers online, and Dotmaison are clearly committed to providing a genuine personal service.

Overall rating 4 stars

Overall rating 4 stars

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