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dncntylr wrote on 18 August 2017

Recently improved cashback speeds

As a regular train user, I think this is the best way to buy train tickets. There is no booking fee. Never had a problem with cashback. It used to be quite slow, but recently it's been going through pretty quickly (months, but still...). The site is quite easy to use (although they hide the railcard section in the number of people section on the front page, but no matter) and on the whole clear.

Overall rating 4.5 stars

kittujain213510 wrote on 13 August 2018

Good speed, poor rate

Good cashback tracking and paying speed. Could do with a better rate though.

Overall rating 4 stars

Reviewer's avatar

MickRutherford wrote on 03 October 2017

Three months elapsed since travel and still no cashback.

Great train service and a pleasure to use their online ordering. It's a shame they're sooooo slow at paying out the cashback (3 months + and still nothing, only tracked).

Overall rating 3.5 stars

Overall rating 4.5 stars

Read about what our other members have experienced with East Midlands Trains