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ALarrive wrote on 15 May 2017

Great Retailer, Slow Cashback

EM trains are a great retailer, easy and friendly website, no credit card fee as opposed to other similar retailers. On the negative side, since July 2016 their cashback payment has been non-existent (pennys but it all adds up!). It would be nice to revert back to the 3 months after travel pay out. Please, please sort it out!

Overall rating 5 stars

franthompson8911048 wrote on 19 April 2017

Very very slow cashback.

Used to be great but have been waiting since August for cashback. Needs to be sorted out.

Overall rating 5 stars

dncntylr wrote on 18 August 2017

Recently improved cashback speeds

As a regular train user, I think this is the best way to buy train tickets. There is no booking fee. Never had a problem with cashback. It used to be quite slow, but recently it's been going through pretty quickly (months, but still...). The site is quite easy to use (although they hide the railcard section in the number of people section on the front page, but no matter) and on the whole clear.

Overall rating 4.5 stars

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Overall rating 4 stars

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