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dhh wrote on 16 May 2017

8 months and counting...

I went through Energy Helpline to switch fuel suppliers back in September 2016. I was contacted via email immediately to request confirmation I was a genuine customer before my switch application was processed. Eventually the transaction tracked as a single fuel switch, even though I switched both gas and electricity (dual fuel), so I had to put in a cashback claim for the correct amount. I've been with my new energy supplier for 8 months now and I'm still waiting for cashback to be paid...

Overall rating 2.5 stars

user3500151 wrote on 05 April 2017

Purchased duel fuel but was only paid for one fuel swap

Swapped my gas and electricity May 2016 expecting to get the £30 cash back for duel fuel swap, tracked at only £15. Contacted Quidco and eventually got the other £15 tracked in December 2016, still waiting on receiving the £15 5th April 2017 have chased again today. The process of swapping was fine.

Overall rating 2.5 stars

sandhouse wrote on 17 May 2017

Cashback declined

Cashback refused even after lodging a cashback claim. Apparently I did not meet their 'Terms and conditions' despite clicking through direct from Quidco and making a valid switch. Can't recommend.

Overall rating 1.5 stars

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Overall rating 1.5 stars

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