Enterprise - Cashback declined
I rented a car online via the Edinburgh City Centre branch. Staff were friendly and provided excellent service. Good value compared to competitors. Cashback did not automatically track. I received an email from Quidco stating that the purchase had apparently not been completed so I submitted a manual claim with the rest of the details. This was submitted to Enterprise with the expected amount now tracking.
Claim was subsequently denied by the retailer. Reason given was that Enterprise could not recognise Quidco as being the party who referred me to their site. Possible reasons for this included: ensuring cookies are cleared from browser so that they can not be attributed to any other affiliate; enabling cookies in the browser and ensure you aren't using pop-up blockers, private sessions (browsing incognito), etc; always complete the full booking process in one sitting.
I completed the whole purchase online in one sitting but I had other car rental websites open in separate tabs in my browser for price-comparison reasons. However, I definitely did not have any other rival cashback websites open in my browser, which was suggested by Enterprise as being the reason for my claim being declined. In the future I will clear my browser cookies before launching Quidco and ensure I have no other tabs open to conflict with the booking. Hopefully this will ensure the cashback is tracked and paid successfully.