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padginton wrote on 22 November 2016

6months to pay cashback, that tracked straightaway????

Delivery & service was great - but to wait 6months for the supposed cash back is beyond slow. For this reason having paid more for our dog food that our usual online company I'm disappointed as its seems they clearly don't want to pay it.

Overall rating 4 stars

clchamberlain wrote on 20 December 2016


Used Fetch several times for dog food Good prices quick delivery and really good service However declined my cash back which I still don't understand why so won't order from them again

Overall rating 2.5 stars

danielott wrote on 31 August 2016

Declined Cashback, but item was delivered promptly nonetheless!

As a retailer, I can't complain about their service, the item came as expected and was up to the standards I would expect. They even offered timed deliveries, which was the whole reason I used them as I needed to replace a dog harness ASAP for a puppy I was looking after. Regarding cashback, I kept to the rules as I always check the T&C's, but Fetch decided to decline my cashback for some reason. Sadly by the time I found out I was past the 45 day period to find out why. Would I use them again? Probably not, they're not the cheapest when compared to the likes of Zooplus, and their range isn't extensive enough either.

Overall rating 2.5 stars

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Overall rating 2 stars

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