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user2915880 wrote on 28 August 2018

First utility

First utility are great . They offer the current cheapest dual electricity an dgas deal in my area N11 london currently at the moment .

Overall rating 3.5 stars

Sharon46 wrote on 31 August 2017

Cashback still outstanding

I was previously with FU then transferred to GB Energy as it was incredibly cheap, I decided to switchback following the end of my fixed deal. FU were not the cheapest but when the cash back was taken into account it wasn't far off & it was a well known company I'd had dealings with previously that were without complaint. Unfortunately the cash back has yet to materialise & it'll be 4 months on Friday (2/9) since I signed up, so don't always believe what is written. I requested a refund from them as my account was almost £180 in credit due to a drop in usage, whilst I got it, I wasn't impressed that it took 2 weeks to return my money, yet if I owed them they'd want it the same day. initially, there were issues in relation to my switch, the establishing of my online account & the acceptance of meter readings, my gas is supplied by an IGT which took ages to transfer & they wouldn't accept my readings, yet it was me who provided those same readings to my previous supplier, not sure what that was all about. Been with them 3 months now & things appear to have settled down, but please ensure you review your account regularly & you maintain control, also don't be sucked in with smart meters, review the Facebook page on this matter, it doesn't make for good reading.

Overall rating 3.5 stars

user4235932 wrote on 02 May 2017

11 months on no bonus

When I took the contract up there was supposed to be a £10 bonus 11 months on and several emails and still no payment. Not what I expect

Overall rating 3 stars

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Overall rating 2 stars

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