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user2915880 wrote on 28 August 2018

First utility

First utility are great . They offer the current cheapest dual electricity an dgas deal in my area N11 london currently at the moment .

Overall rating 3.5 stars

Sharon46 wrote on 31 August 2017

Cashback still outstanding

I was previously with FU then transferred to GB Energy as it was incredibly cheap, I decided to switchback following the end of my fixed deal. FU were not the cheapest but when the cash back was taken into account it wasn't far off & it was a well known company I'd had dealings with previously that were without complaint. Unfortunately the cash back has yet to materialise & it'll be 4 months on Friday (2/9) since I signed up, so don't always believe what is written. I requested a refund from them as my account was almost £180 in credit due to a drop in usage, whilst I got it, I wasn't impressed that it took 2 weeks to return my money, yet if I owed them they'd want it the same day. initially, there were issues in relation to my switch, the establishing of my online account & the acceptance of meter readings, my gas is supplied by an IGT which took ages to transfer & they wouldn't accept my readings, yet it was me who provided those same readings to my previous supplier, not sure what that was all about. Been with them 3 months now & things appear to have settled down, but please ensure you review your account regularly & you maintain control, also don't be sucked in with smart meters, review the Facebook page on this matter, it doesn't make for good reading.

Overall rating 3.5 stars

sandiferxmichela55792 wrote on 04 December 2018

Poor service

Shocking service was accepted for broadband then cancelled my order

Overall rating 2 stars

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Overall rating 2.5 stars

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