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hBrown59332 wrote on 20 April 2017

Fantastic retailer and goods. Slow cashback.

I love Fortnum and Mason products, I decided to buy my mum a hamper for Christmas, Service was superb, arrived quick excellent packaging. An outstanding gift from a prestigious company, I was over the moon and so was my mum. I would have bought from them anyway but the cashback was a bonus, I've dropped one star for the time it took to receive my cashback, Six months is a very long time, However I got my full cashback. Quidco are excellent if you have to contact them.

Overall rating 4 stars

Reviewer's avatar

user3655902 wrote on 23 March 2018

Cashback declined!

Beware this company. Whilst they promptly delivered the lovely chocolates and wine I had ordered for my brother in law from their well laid out website, I was diddled out of more than £5 cash back because they lied to Quidco saying I had returned, cancelled or returned my order. I had not done any of these (and have the proof) and had only ordered through Quidco to bring the price of what I had ordered down. Also, it was more than a year after my purchase before Quidco informed me of this! Not impressed.

Overall rating 3 stars

Reviewer's avatar

hogansi wrote on 11 November 2016

This fabulous retailer needs to honour cashback claims

I purchased two bottles of wine as gifts to send to clients at £120 total. The cashback was due to be 10% - my maths isn't great but I work that out as £12. Fortnum works that out to be £5?? Great products, great service but dishonesty in paying cashback.

Overall rating 3 stars

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Overall rating 3 stars

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