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hBrown59332 wrote on 20 April 2017

Fantastic retailer and goods. Slow cashback.

I love Fortnum and Mason products, I decided to buy my mum a hamper for Christmas, Service was superb, arrived quick excellent packaging. An outstanding gift from a prestigious company, I was over the moon and so was my mum. I would have bought from them anyway but the cashback was a bonus, I've dropped one star for the time it took to receive my cashback, Six months is a very long time, However I got my full cashback. Quidco are excellent if you have to contact them.

Overall rating 4 stars

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hogansi wrote on 11 November 2016

This fabulous retailer needs to honour cashback claims

I purchased two bottles of wine as gifts to send to clients at £120 total. The cashback was due to be 10% - my maths isn't great but I work that out as £12. Fortnum works that out to be £5?? Great products, great service but dishonesty in paying cashback.

Overall rating 3 stars

user2942956 wrote on 15 September 2016

Cashback never materialised from F&M

A significant spend that, after raising a claim, was eventually refused by F&M claiming that the cashback had been paid elsewhere. However I had gone through direct to the site, received tracking information etc etc. The store does not need to disclose where the cashback was paid so was left very disgruntled. Quidco responded well though but was left feeling that F&M used every excuse not to pay....

Overall rating 3 stars

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Overall rating 2.5 stars

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