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user1168898 wrote on 13 March 2019

Good Experience

I've used a couple of times and items always arrived on time and recipients were happy. Always pay the cashback and in good time.

Overall rating 4 stars

Reviewer's avatar

Took wrote on 15 December 2017

Poor customer service

Absolutely appalling service. Ordered birthday items and had a shipping email sent 4 days before the specified date. The items arrived late (2/3 and 5 days after the allotted date) and not together - despite being sold as a set. Sent emails chasing the initial missing items and had apologetic but pointless response back. Other items arrived but not as a set and marked at 48hr postage so clearly were not sent out when the shipping email stated. Had to chase again and asked for a refund for not fulfilling their purpose or products and had poor, ungrammatically correct emails back or no emails. Still not resolved/ had a response to last email after nearly a month and they don't seem bothered about customer service! Do not use them they will fob you off about using 3rd party companies.

Overall rating 1.5 stars

Overall rating 2.5 stars

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