Don't bother - use your local garden centre instead
I ordered plants on 10th June. I chased them up after the 15 days I was advised that it might take to get a number of automated replies. They finally arrived on 10th July. One plant was loose in the bottom of the box due to a lack of packing. The other 2 (carnivorous pitcher plants) had had all the "pitchers" cut off where they had obviously died so until they grow back (if they do grow back) from the base ,they are unsightly and useless. I complained and got a patronising response attached
Thank you for sending over the photographs of your recent delivery, I can only apologise your order has arrived and occurred some superfluous damage in transit, from reviewing your photographs they still look very vibrant and healthy.
I am not going to even bother to repack and pay the postage to return them. I have no trust that they would actually refund the money.