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user1816033 wrote on 17 January 2017

210 days and waiting

My cash back has been tracking since June but still no decision from the retailer. Poor cash back. Product hit and miss some are good some have died fairly quickly and weren't as described when ordered. Will see if they come back this umber.

Overall rating 1.5 stars

user3879450 wrote on 17 July 2017

Don't bother - use your local garden centre instead

I ordered plants on 10th June. I chased them up after the 15 days I was advised that it might take to get a number of automated replies. They finally arrived on 10th July. One plant was loose in the bottom of the box due to a lack of packing. The other 2 (carnivorous pitcher plants) had had all the "pitchers" cut off where they had obviously died so until they grow back (if they do grow back) from the base ,they are unsightly and useless. I complained and got a patronising response attached Thank you for sending over the photographs of your recent delivery, I can only apologise your order has arrived and occurred some superfluous damage in transit, from reviewing your photographs they still look very vibrant and healthy. I am not going to even bother to repack and pay the postage to return them. I have no trust that they would actually refund the money.

Overall rating 1.5 stars

Badwellian wrote on 22 August 2017

Dreadful

Very poor quality plants, 2 of the trees I ordered were very dead, the company asked for photos which I sent they then said I'd have to send them back at my own expense and pay £9.98 for 'free' replacements under their guarantee. I will certainly never use this company again

Overall rating 1 stars

Overall rating 1.5 stars

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