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egyptianlady30656 wrote on 09 May 2017

Cash back given was wrong, Claim made but they insist correct. Dont Bother

Gearbest do give a good service but the whole cashback bit with them is a Con, Incorrect amount given claim was made but was refused.

Overall rating 3.5 stars

user2824154 wrote on 21 May 2018

Thank heavens for paypal!

I have used gearbest for years without any major issue. However after ordering an elephone from them and finding it was a faulty returns they had sent me I asked for a return. They offered me £20 to keep a £150 faulty phone! Then every time I opened a service ticket with them they closed it! I returned the phone at my cost of £15 with it being tracked as signed for but them claiming they hadn't had it. Only after opening a paypal claim did they accept they had it but refused to replace/fix it until I closed the paypal claim. What I would not do! In the end paypal refunded me in full. The worst lying customer service I have ever used.

Overall rating 2.5 stars

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jaspat25 wrote on 22 November 2016

total fail

they've refused both claims and to add insult to injury I did not receive the last order and had to claim back from my bank as they refused to refund and just stalled every time.

Overall rating 2 stars

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Overall rating 2.5 stars

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