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user2518351 wrote on 08 October 2018

Good Website, BUT poor Quidco Cashback

I have been using Gearbest for a number of years now, and I truly can't fault them. The majority of the items they sell are at a bargain price with free delivery, but with around 10% of items at a worse prices than buying straight from the UK (basically the third party sellers are taking the Mick with foreign buyers, so you avoid them). When it comes to them as a website, I really can't say anything negative, as I've never had any problems with over 60 orders (great prices & relatively quick delivery from China). My only disappointment with Gearbest is when it comes to cashback via Quidco. In the last year I've never had any problems, but in the last few months, the last 3 orders made via Quidco haven't tracked. Nearly all of them have been at times when Quidco are offering an extra £2.50 purchase bonus (hang on, maybe it's Quidco who don't want to pay out! lol). Basically, none of my orders have tracked with Gearbest in recent times, even though I have made no changes to my browser. Those in the know will understand that for valid tracking from Quidco, all 'Ad-Blockers' & cookie blockers in your browser should be de-activated for Quidco tracking to fully work. Yet Quidco, still aren't confirming tracking and paying out. I guess it's time to use another Chinese supplier, as there are so many.

Overall rating 3 stars

user2824154 wrote on 21 May 2018

Thank heavens for paypal!

I have used gearbest for years without any major issue. However after ordering an elephone from them and finding it was a faulty returns they had sent me I asked for a return. They offered me £20 to keep a £150 faulty phone! Then every time I opened a service ticket with them they closed it! I returned the phone at my cost of £15 with it being tracked as signed for but them claiming they hadn't had it. Only after opening a paypal claim did they accept they had it but refused to replace/fix it until I closed the paypal claim. What I would not do! In the end paypal refunded me in full. The worst lying customer service I have ever used.

Overall rating 2.5 stars

Overall rating 3 stars

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