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emxx wrote on 06 April 2018

Still waiting for cash back from October

Firstly it didn’t track so had to open up a claim and that was back in October, over 5 months later I am still waiting but looking at other reviews it doesn’t sound like anyone gets cash back so I’m surprised Quidco haven’t removed H Samuel off their site

Overall rating 4 stars

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willhand200532453 wrote on 17 November 2016

Cashback declined for no reason!

I bought my fiancée a lovely engagement ring which I she is totally over the moon with but first of all my cashback did not track then when I submitted a claim for this it has taken months for a response to which they have declined! So I will be avoiding this retailer in the future no point advertising 5% cashback if you don't get it in the end!

Overall rating 2.5 stars

craig1984 wrote on 12 April 2018

Don't expect any cashback!!!

Found the website easy to use and the product is good quality, but cashback got flatly declined. When this was queried, I was told that I had used another site as a referrer (completely untrue, and I had cleared my cookies before clicking the Quidco referral link as I do each time I use Quidco) and therefore I was not due my £90 payment. However, H. Samuel could not give me any evidence of their claim and they wouldn't even tell me which other site they believed I had been referred from, so all I can assume is that it was lies to avoid them having to pay out what they had originally promised.

Overall rating 2 stars

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Overall rating 2.5 stars

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