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marls8265167 wrote on 11 July 2017

Waiting too long for cash back

I can't comment on the service of Home Protect as a company as we haven't ever claimed on our policy we took out with them. BUT I will comment on how long it is taking for me to receive my cash back. I took the policy out Feb '16 so my £40 cash back has been 'tracked' for nearly 12 months!! I've emailed Quidco about this and they have said there is nothing they can do, it is down to Homeprotect. 1 year is a rediculous amount of time to have to wait to receive cash back and I can't believe Quidco are unwilling to help me in this. UPDATE - after waiting for 16 months my £40 cash was declined with no explanation. Not happy! Writing an official complaint.

Overall rating 1.5 stars

user2315967 wrote on 14 November 2016

Cashback declined with no explanation

I decided to buy home insurance from HomeProtect because it worked out cheaper when the cashback was taken into account, but they have declined my cashback claim and so it ended up being more expensive than other options. Last time I ever buy anything from them.

Overall rating 1.5 stars

bsas4 wrote on 12 April 2018

Cashback never tracked

Cashback never tracked

Overall rating 1 stars

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Overall rating 1.5 stars

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