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jwick56875 wrote on 12 February 2019

They always pay the cashback

I often order via Quido & have never had a cashback declined. Payments is quicker than most other retailers I have used.

Overall rating 5 stars

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GmomodS wrote on 23 May 2018

Super-duper Quick Cashback

Firstly, good to see that Hotel Chocolat have reduced the amount they use in the packaging. Always a welcome step as they have been wasteful in the past. Shame the delivery fees aren't still great, but still a step in the right direction. Generally I find customer service to be good for Hotel Chocolat and they do appear to value their customers. The chocolates are generally always very good, give or take the odd exception. A real guilty favourite company of mine I won't lie. I have found on occasion in the past tracking and confirmation were slow, but very happy to see it was surprising quick and smooth on the last purchase. Reassuring and makes me want to use them more.

Overall rating 4.5 stars

nearlyanangel wrote on 27 May 2019

Declined

took them a year to finally decline my cashback as apparently i returned the order and their word is final. it's so unfair that for a company that values its self on being ethical that it can say no like that without providing any proof.

Overall rating 4 stars

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Overall rating 3.5 stars

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