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Firstly, good to see that Hotel Chocolat have reduced the amount they use in the packaging. Always a welcome step as they have been wasteful in the past. Shame the delivery fees aren't still great, but still a step in the right direction. Generally I find customer service to be good for Hotel Chocolat and they do appear to value their customers. The chocolates are generally always very good, give or take the odd exception. A real guilty favourite company of mine I won't lie. I have found on occasion in the past tracking and confirmation were slow, but very happy to see it was surprising quick and smooth on the last purchase. Reassuring and makes me want to use them more.