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timmoiah wrote on 21 May 2018

Service is beyond appalling

Ordered myself a birthday present on behalf of my inlaws. Paid for next day delivery as I would be in to take receipt. Item was faulty. Contacted customer services - note only method is via messages, no phone number provided and they won't call you if you ask them to. Was told I must return item for them to assess whether it is indeed faulty and then send out replacement. Parcel sent. Have provided proof that parcel was delivered to them 4 days ago. They are unable to locate it and process it apparently. All email correspondence is futile. Any question is met with a stock response. Will be refunding via Paypal probably. I always buy online, but have rarely come across service this poor. I have used IWOOT a few times, but they have suddenly got really bad (made me wait a number of weeks for one item they couldn't source in my last order). Indicative of a company that is struggling?

Overall rating 2.5 stars

Reviewer's avatar

PAULB2301 wrote on 01 December 2016

feel free to be ignored by them

customer service slow and non excistant. customer relations email doesn't work off 15%of 1st order but only gave of 1 item instead of 3 48hrs in and still no reply to message pre ordered and item 10 days before release and 10 days later website says of stock even though I pre ordered and states awaiting stock pick, I think a 7 days to pick an item off a shelf is bad I would have been quicker ordering from china. so in a nutshell 1st time ordering and last time as I feel they have let themselves down drastically, shame to as I quite like a lot of the quirky items they sell. D- scored positive cashback tracked quickly but don't expect it to be paid quickly

Overall rating 1.5 stars

Overall rating 2.5 stars

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