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Reviewer's avatar

cjheron wrote on 29 August 2018

Cashback Paid.

I got worried with claims of cashback being denied but after a good 6 months, they finally paid the £48. Thank you Jessops!

Overall rating 5 stars

Reviewer's avatar

rowenawells68463 wrote on 25 July 2017

Hmmmm..fingers crossed it's OK now.

I was happy with the lens I bought. I am very disappointed that after six months and after using Quidco's claim process, Jessops declined to pay out, claiming I had either cancelled or returned the item. This was not true.I have been happily using my lens for the last six months. I felt conned and a bit cross so I e-mailed Jessops direct (the CEO actually - found him by googling), with a copy of the order and told them how disappointed I was. Very surprised and pleased to get a phone call from their customer services, who explained that at some point the online order had been revised by them for some reason I didn't quite understand. However, they agreed to refund the cashback to my card in the next few days. So hopefully an annoying situation has been resolved. Edit: Promised cash back has now been received - well done them!

Overall rating 4 stars

d1rksmith wrote on 18 August 2017

Jessops Quidco Not Paid ... again

Even though at the time of reserving the products I was purchasing I got a confirmation popup from Quidco to say: "Your visit has been recorded. Your cashback from any purchase will soon appear in your account" It didn't. Second time I have purchased over £1,000 of goods from Jessops and not got the cashback. It's pointless having Jessops on here me thinks.

Overall rating 3.5 stars

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Overall rating 3 stars

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