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rowenawells68463 wrote on 25 July 2017

Hmmmm..fingers crossed it's OK now.

I was happy with the lens I bought. I am very disappointed that after six months and after using Quidco's claim process, Jessops declined to pay out, claiming I had either cancelled or returned the item. This was not true.I have been happily using my lens for the last six months. I felt conned and a bit cross so I e-mailed Jessops direct (the CEO actually - found him by googling), with a copy of the order and told them how disappointed I was. Very surprised and pleased to get a phone call from their customer services, who explained that at some point the online order had been revised by them for some reason I didn't quite understand. However, they agreed to refund the cashback to my card in the next few days. So hopefully an annoying situation has been resolved. Edit: Promised cash back has now been received - well done them!

Overall rating 4 stars

d1rksmith wrote on 18 August 2017

Jessops Quidco Not Paid ... again

Even though at the time of reserving the products I was purchasing I got a confirmation popup from Quidco to say: "Your visit has been recorded. Your cashback from any purchase will soon appear in your account" It didn't. Second time I have purchased over £1,000 of goods from Jessops and not got the cashback. It's pointless having Jessops on here me thinks.

Overall rating 3.5 stars

bennie2225 wrote on 04 August 2017

Declined my cash back twice.

Not great for cash back - have had them cancel my cash back payment for an item i ordered mid December 2016. I have had to re-open the claim and they still havn't paid out! The camera however arrived in a timely manner, and was as expected.

Overall rating 3 stars

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Overall rating 2.5 stars

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