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Ghengis1 wrote on 27 March 2018

very very slow payments

I have multiple tracked items with laithwaites going back to 2016 that have still to be confirmed...poor payment record

Overall rating 4 stars

Reviewer's avatar

janelaz wrote on 30 November 2018

Wine delivery is fast and good, cash back is slow to non-existent

The wines are generally of a very good quality and if they are disappointing, Laithwaites refund with a voucher against further purchases. The speed of delivery is very good and the wine comes well protected in sturdy boxes. Sadly the cash back through Quidco is very hit and miss and I have often had to raise a cash back claim but am still waiting to resolve a claim from 2017!

Overall rating 3.5 stars

Reviewer's avatar

user2099313 wrote on 28 September 2018

Very slow and then didn't pay

They took 6 months to get back to me to say that the order number didn't match and hence they weren't paying cashback. The wine is good but it's hard to cancel, you cannot do it online and have to call. Overall the slow response and failure to pay cashback leaves a bitter taste.

Overall rating 1 stars

Overall rating 2.5 stars

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