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chris69689623 wrote on 12 June 2018

Rubbish Customer Services

After having been sent a faulty laptop I found the Customer Service Team were a 9 till 5 team, Sales open a lot longer. When contacted told I had to raise an e-ticket, raised and although responses were not automated took to long. 2 weeks later got money back after it was confirmed the machine was faulty but I no longer had time ready to ready the device for what I wanted it for. Edit: Amended Cashback Payment to Excellent as although I got a refund still got Cashback for it?

Overall rating 3.5 stars

user2777657 wrote on 14 December 2016

No sign of the cash back

Laptop is excellent although the Spanish keyboard was a surprise. Packaging was good and delivery was quick. Cashback tracked immediately but was subsequently declined for no obvious reason. Their laptops are good value but their presence on Quidco seems pointless if they are unwilling to provide cashback.

Overall rating 3.5 stars

user1085711 wrote on 30 September 2016

Good service, declined cashback for no reason

Just noticed they declined my cashback for unknown reason despite making a valid purchase. Happy with the goods delivered but disappointed about their decision to remove cashback. Will think twice about purchasing from them in the future if other stores (that honour cashback) are available.

Overall rating 3.5 stars

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Overall rating 2.5 stars

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