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user3904022 wrote on 30 June 2017

Excellent price for flights but declined cashback

Excellent price for flights but declined cashback

Overall rating 4.5 stars

Reviewer's avatar

user2964581 wrote on 18 April 2017

Great when things run smooth or ......

I am a real fan of Lastminute.com, especially secret hotels. The cashback rates are very good and nearly always track and pays out quickly. Only issue is if anything goes wrong, Lastminute.com are renowned for their poor customer service - which includes shouting at customers, patronising and refusing to escalate calls. I have not been subject to this previously but have finally had to face customer services when I needed payment confirmation (not much to ask) - it was worse than I ever expected. In essence - as long as you do not need to speak to them or query anything - they are brilliant and I would recommend.

Overall rating 4 stars

Reviewer's avatar

aRose86070 wrote on 20 September 2017

Decent cash back although their customer service needs some work

As the title explains the cash back amount was decent, there were no problems in getting the cash back, the speed was ok. The customer service experience was poor but I did get the cash back

Overall rating 3.5 stars

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Overall rating 2 stars

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