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user1412956 wrote on 16 August 2018

Still waiting for cashback after almost 10 months!

We booked a winter break over New Year. The kids (4 and 7) thought the hotel was AMAZING!! It’s great fun to explore, there was a goodie bag for each in the room and lots of cool Lego details everywhere. It was a unique experience. Two things that let it down was the disgusting state of the swimming pool (especially the changing area) and the very poor, tasteless overpriced food in their dirty restaurants. We emailed them about both points but the reply showed that the couldn’t care less. Would really like the cashback soon please - almost 10 months!

Overall rating 2 stars

Overall rating 2 stars

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