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user1060000 wrote on 04 January 2018

Use this at every airport I visit

Always use lounge pass to book the exec lounge never had any problem with it,

Overall rating 5 stars

satisidhu61644 wrote on 28 September 2018

Did not deliver. Waste of 50 pound

Very disappointed with this company. A little apprehensive using them at first because it's a very expensive expense in addition to your holiday flights, accommodation, insurance, transfers, food etc but decided to go ahead as a one-off to treat my husband. As soon as I purchased them Lounge Pass immediately knew they would be void so they need to improve their website. I don't often travel abroad and didn't realise the lounges were situated beyond the security check points. I was travelling from South Terminal but bought them for the North Terminal, thinking I had plenty of time to get across. There should be a big red warning message that appears when you type in a different terminal (which they do ask at the time of booking) saying you cannot continue with your booking as this is not feasible. I did give them the opportunity to refund me but they did not do so. They kept my money even though they know I couldn't use their service. Stay away from this over-priced company!! They choose money over their customers. It simply is not good business etiquette to keep a customer's money and not providing the goods.

Overall rating 1 stars

Overall rating 3 stars

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