The Lulu Guinness bag I purchased via Quidco is good quality and well designed and was delivered promptly. The cashback was tracked however, it has now been declined even though I have kept the item. There is no way of following up and I have tried making a claim via Quidco but it states that it cannot find a rate for Lulu Guinness and suggests I try another similar website! Very helpful...Lovely product, disappointing cashback and service from Quidco and possibly Lulu Guinness as they declined the cashback in the first place. Clearly a disconnect somewhere and not worth the bother of going through Quidco.