Switching my energy supplier to M&S Energy was a straightforward procedure. Obviously I did it online, and entered my details and estimated usage. A week later I spoke to a customer service rep, who was fantastic and answered all my queries, about a few things.. Within a couple weeks of having placed my order I got my welcome pack, which was very detailed in relation to the next steps that would follow (such as reading the meter and providing them with the readings and so on).
Now, here's the pickle in my cake:
My cashback amount was to have tracked at £33... It was a promotion at the time.
I placed my order, and at first it tracked at £23.20.
I am fully aware that cashback rates can track at a lower rate and thought nothing if it, until I got the message that my cashback had been approved (5.5 months later).
Low and behold, £23.20 is what they have now decided to pay back, although my order placed in November 2016 was for the rate of £33 for the energy price plan I chose.
After having filed a claim for the missing amount, they declined, stating my rate was correct. I am also aware that their current cashback rate (11th May 2017) is the one they have authorised for my service.
I am really not pleased. I wouldn't have ever expected M&S to participate in false advertising.