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itmparnell wrote on 14 February 2017

Poor product, feel conned by cashback that was never paid

Booked room at Macdonald Highland Resort. At the time of booking, cashback was advertised as 10% with other hotels 5%. Booked July 2016 for stay in September 2016. Understood cashback would come a few months after stay - fine. But cashback tracked at only 5% despite what was advertised. Quidco weren't particularly helpful - raised a separate claim. Finally, in February 2017, separate claim was declined - surprise, surprise. I put it to Quidco that it wasn't a surprise given there was no separate transaction - no wonder it was declined. But Quidco refused to do anything about frankly underhand advertisement of a cashback rate that was never paid. To make matters worse, the hotel was poor. Despite website stating room with bath, was first given room with a shower, but we were moved - although staff weren't interested in what website said. The rooms are small and despite having been updated, still poor for what you pay. Bedroom was in wing accessed by a fire escape door left ajar - totally open to anyone coming in without any security whatsoever. Bedroom wing corridors are like a dilapidated motel from the 1970s. No one even asked how our stay was when we checked out - I assume they make their money from coach parties and don't really care about anyone else. The 'resort' is also poor for anyone arriving by public transport - next to no signage, and totally inadequate lighting. In short, overpriced, and cashback saga just dishonest.

Overall rating 1.5 stars

Overall rating 2 stars

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