Do not like to pay cash back
Placed two orders with this company a week apart. First one was declined for cash back and so challenged this. It was rejected by retailer and the second one did too. I contacted the retailer directly who said that I had used a cash back service that I had never heard on. I advised this to them and they said it wasn't there problem as they had paid cash back to this company. I wasn't going to accept this so contacted this company directly and guess what, they confirmed I had never had cash back through them, nor ever had a account and they had not received cash back from mamas and papas for my transactions.
Armed with this I went back to the retailer and they still was not interested, clearly they are lying about paying cash back and I believe they offer this just to encourage people in. Do a search engine search and you find many people with the similar issue.
In the end I took all £400 worth of goods back to there head office shop for a refund, all for the sake of a few quid this company aren't interested in there customers and I will never use nor recommend these cow boys again