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Fangwawa wrote on 08 March 2018

Terrible service. Avoid at all cost!

Order 4 boxes of Epsom salt from Mankind and half a month later, I am still waiting for them to arrive. Been in touch with their customer service several times by email or online, and they never offered an apology upfront. They always blame it on their shipping partner, explaining the goods were damaged enroute and had to be called back. While one would expect a replacement to be sent out to the customer straight away, like Amazon or any other self respecting online vendor would, Mankind refused to take action until the damaged goods were received at their end. Today, after 16 days of placing the order, I got in touch with them again and surprisingly, initially they claimed they were still waiting for the damaged goods to return! Either they are blatant liars or they have incredibly inefficient systems. It was, after much agony, that I finally got my refund request through. Hopefully the wait for the refund won't take as long as the goods to arrive. Never again will I shop here. Very disappointed.

Overall rating 1 stars

Overall rating 1 stars

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