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user1227275 wrote on 19 April 2017

declined cashback

i use quidco alot, never had any problems but booked the marriott,cashback tracked fast but after a long time i got a message stating cash back declined as i have not provided marriott with my reservation number, they have all my records of my reservations i was not aware i had to

Overall rating 2.5 stars

David_C wrote on 24 May 2017

Cashback declined and Quidco don't care

Despite booking via Quidco and the purchase tracking correctly, cashback was declined. On raising a support query Quidco they went back to the retailer once I provided full details of the stay. Despite meeting the simple t&cs and having proof of booking and the stay the retailer declined the cashback again saying t&cs hadn't been met. I raised this with Quidco support again and their attitude was that of non-interest and I was told I could take it up with the retailer myself. I'm a premium Quidco member and a Marriott rewards member and as such I am surprised they are letting their retailers get away with not paying out in such a clear cut case. Although I've already booked to stay at the Marriott this week I doubt I will be using the company again in this manner and I am considering whether Quidco deserves my membership too. Very disappointing given the hotel in question is very comfortable and the staff superb.

Overall rating 2.5 stars

user2704435 wrote on 30 May 2017

Declined again...

I have yet again been declined payment by Marriott - I booked through Quidco, the transaction tracked but in their infinite wisdom Marriott declined to pay me. Will revert to IHG who have always paid without a problem.

Overall rating 2.5 stars

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Overall rating 1.5 stars

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