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Rotmm wrote on 28 November 2018

Good retailer but poor cashback payment

I ordered a Xbox One X from the Microsoft Store a year ago (on release) specifically because of the saving by getting cashback. The product arrived on time, was well packaged and I have no complaints there. However, 12 months later and still no cashback payment is very poor, especially considering the size of Microsoft as a retailer.

Overall rating 3.5 stars

garbward49037 wrote on 19 November 2018

Nearly 2 years...

I bought an XBOX One S in December 2016 from the Microsoft Store (rather than elsewhere) because of the cashback making it the by far the lowest price compared to competitors. The service was good but, quite frustratingly, I'm still waiting for the cashback status to change from Tracked 23 months later...

Overall rating 3.5 stars

user1248660 wrote on 27 March 2018

Great products absolutely useless service

I've purchased from Microsoft Store quite often, I quite like the surface and have had a couple of different version from them direct. The cashback has never been paid, they genuinely just don't like to pay the cashback due. Very disappointed because you would've expected much better from such a big company which charges 2.5k for a laptop. Dont even get me started on how hard they are to deal with if you have a problem, I had a faulty surface at delivery they told me to return it and sent me a replacement which was all quite efficient, however the replacement was a refurb, it wasn't even new.

Overall rating 3 stars

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Overall rating 3.5 stars

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