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Rotmm wrote on 28 November 2018

Good retailer but poor cashback payment

I ordered a Xbox One X from the Microsoft Store a year ago (on release) specifically because of the saving by getting cashback. The product arrived on time, was well packaged and I have no complaints there. However, 12 months later and still no cashback payment is very poor, especially considering the size of Microsoft as a retailer.

Overall rating 3.5 stars

garbward49037 wrote on 19 November 2018

Nearly 2 years...

I bought an XBOX One S in December 2016 from the Microsoft Store (rather than elsewhere) because of the cashback making it the by far the lowest price compared to competitors. The service was good but, quite frustratingly, I'm still waiting for the cashback status to change from Tracked 23 months later...

Overall rating 3.5 stars

Reviewer's avatar

barneysbull wrote on 06 June 2017


...some purchases do track at a base rate initially before updating automatically a little later on..' MEANING POSSIBLY NEVER There are probable reasons that your cashback claim may have been declined, which are listed below: • The purchase was partially returned, cancelled or the order amended - NO • The purchase was not completed wholly online - IT WAS • You didn'’t clear your cookies before you made your purchase and another referrer has been awarded the cashback commission (e.g. a price comparison site) - UNTRUE • You didn’'t comply with the terms and conditions of the retailer. - I DID • A voucher code or gift code not authorised by us was used - UNUSED • The merchant has ceased trading or has gone into administration. - HA-HA

Overall rating 3 stars

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Overall rating 2.5 stars

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