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hJarjespike wrote on 07 February 2017

Did not pay cashback

Fast and easy recycling service with fair pricing but took very long time to confirm cashback decision and when they did, simply declined with no reason. Use another service for same price but which actually pays cashback.

Overall rating 2.5 stars

user3754496 wrote on 15 February 2017

Declared my phone fake

In my experience I would avoid this company and use one of the better known competitors. Whilst Mobile Phone Xchange offered a fair price and cashback (hence me risking using them), on receipt of my phone they declared it fake and refused to pay out. My phone was purchased directly from the manufacturer, for which I have the receipt, the phone and serial number are registered on the manufacturers website and the phone had the correct IMEI. It was not a fake, and they gave no justification for declaring it so. Mobile Phone Xchange will now go on to sell on my legitimate phone and make a profit, whereas I have nothing to show for it.

Overall rating 1.5 stars

Reviewer's avatar

user833517 wrote on 19 April 2017

Reduced Quote

Was quoted £276 for my iphone 6 128GB. It's in perfect condition and has never come out of it's case since i bought it. Got a message today saying it had been received but the offer has been reduced to £211 as "Apple iPhone 6 128GB - Enclosure is bent" i phoned them to request where the bend on the devise was, as i'd sent the phone in with the case still on to protect it during transit. Also if the device was bent the phone wouldn't fit the case anymore. They offered to send it back with a technical report of the device. Waiting to see what their report says and show where the bend is. I get the feeling this business uses the quote to suck customers in, then reduces the offer in the hope that most people won't ask for their device back.

Overall rating 1 stars

Overall rating 1.5 stars

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